@BreezeAirways - just had the most terrible experience at the check in counter at the Pittsburgh airport for my MX 709 flight to Providence. As the management knows key to converting fliers from bulge bracket airlines is providing a great customer experience for 1st time fliers. This Lady staff member didn’t know the difference between your regular/nicer and nicest packages and how it relates to bags. She didn’t have the record of an extra bag that I had paid online for and my golf bag was 2 pounds overweight. Instead of charging me the delta she insisted on charging me $75 for the entire bag when I had already paid $55 for it. Staff can make a big difference. #stickingtonormal
@MichaelVaughan Seems like sour grapes to me @MichaelVaughan . There was this another guy at the Telegraph who wrote similarly about this point. Once upon a time every WC was played in England and England was at the center of the game. Well the baton has passed and baton follows money.
@jimfarley98@fordmotorco - tried buying a Fire Mach-e but got defeated by some unscrupulous behavior from the Southern California dealerships like @villaford@autonationford @tustin and tuttleclick ford . Price gouging by 25-30% is just criminal forcing me to go to the upstarts
We lit up Times Square billboards today! 🤩 With our strategy, talent and technology we will reimagine everything CX for the world's best brands. #ReimaginingCX https://t.co/UHYeQpFxCd
I am incredibly excited to announce our agreement to purchase PK. The culture, team and work is world class. It allows us to be even more disruptive in the marketplace delivering digital solutions. #differentbydesign
I am incredibly excited to announce our agreement to purchase PK. The culture, team and work is world class. It allows us to be even more disruptive in the marketplace delivering digital solutions. #differentbydesign
In Forrester’s Now Tech: Global Digital Experience Services, Q4 2021, learn the key elements of building a great digital experience and more about service providers, including PK. https://t.co/2mwsUthbd3
#digitaltransformation#digitalexperience#customerexperience#CX
PK has been named a Gold Partner in the @Adobe Solution Partner Program. We celebrate this news as part of our decade plus long partnership with Adobe! https://t.co/XALXRxUacr
Join Lou Powell and guest speaker David Mooter from @Forrester in this on-demand webinar with to discover the versatility of #API design patterns https://t.co/xMIWJKgVSM
#EDA
PK news! Our security controls have been validated in a third-party assessment by HITRUST®, a leading data protection standards development and certification organization. Learn more -> https://t.co/dvwP5vHUOp
Almost 1/3 of consumers have switched healthcare providers in the last 12 months. Read this white paper to learn how loyalty and connected membership programs can help keep consumers -> https://t.co/wUOm3KFVDB
#healthcare#loyalty#customerexperience
Join this live discussion with @Forrester, @Highspot, Baker Communications, and PK to learn how your sales team can drive buyer engagement in an increasingly digital world -> https://t.co/H1Ytz5Y1iE
#b2bsales#salesenablement
In today’s digital world, there is a convergence of automation technologies creating an automation fabric. Learn how this impacts your business and how you get work done -> https://t.co/5e0qgOxWNF
#automation#digitaltransformation#chatbots#machinelearning#RPA