Ben

[Ben @bashdown89]

Hello, when are the delays today expected to be resolved? I am due to travel tonight.
@LeShuttle_Help

[Ben @bashdown89]

@UberUKI_Support I am unable to use the Uber One membership I have paid for following you trying to charge me for an order I never received. I need a refund on the membership you are refusing to allow me to use.

[Ben @bashdown89]

@UberUKI_Support you are still yet to refund me for an undelivered order. It is your responsibility to ensure the delivery is made to the correct address, in failing to do so you are in breach of contract as per the Consumer Rights Act 2015.

[Ben @bashdown89]

@UberUKI_Support This still remains unresolved. You have continued to refuse a refund, are in breach of the Consumer Rights Act 2015, and have failed to provide a way to raise a formal complaint.

[Ben @bashdown89]

@ubereats_uk your customer service have refused to refund for an order that was not delivered, and are ignoring requests to escalate and raise a formal complaint. This is theft and unacceptable.

[Ben @bashdown89]

@UberUKI_Support I provided full details as requested and all I've received is the same standard template response directing me to the support pages, which previously got me nowhere. That is not customer service, that is fobbing off customers after stealing their money.

[Ben @bashdown89]

@JustEatUK I had three items missing from an order yesterday and you have refused a refund. How can you consider this acceptable practice? How do I raise a formal complaint?

[Ben @bashdown89]

@JustEatUK why do you think it is acceptable to refuse refunds on missing items, and how do I make a formal complaint? Not your first time this has happened

[Ben @bashdown89]

@AsdaServiceTeam DM sent

[Ben @bashdown89]

@AsdaServiceTeam I was sent damaged items and incorrect items in my order and had a refund declined. Please advise how I can escalate this. I don't have time to sit on the phone to customer services.

[Ben @bashdown89]

@JustEatUK Hi, I have DM'd and emailed as requested. Still no response and you have still failed to refund me for the order that I was told to cancel.

[Ben @bashdown89]

@JustEatUK restaurant I ordered from called and told me to cancel the order because they could not fulfil it, after they accepted it. I have done so but you are refusing to refund me because it was cancelled outside of the five-minute grace period. I would like this escalated.

[Ben @bashdown89]

@JustEatUK Hi, I am receiving a message when trying to check out stating payment has been declined. I have tried multiple cards and on a different Just Eat account. My card providers are not blocking the payment.

[Ben @bashdown89]

@JustEatUK I have emailed as requested but yet to receive any response. I am still without a refund due to the restaurant not being able to fulfil the order!

[Ben @bashdown89]

@AsdaServiceTeam Hi, who do I need to contact regarding plastic I bit into in a burger I bought from you?

[Ben @bashdown89]

@POferriesupdate Hi, we are due to travel Dover->Calais 11:15 on 29th June and Calais->Dover 17:20 on 3rd July. Can you confirm if these times are still correct? As I understand there have been a lot of changes recently.

[Ben @bashdown89]

@daciauk Hi Dacia, just wondering if it there is an option to have a tow bar fitted when ordering a new car? Can't see any mention on your website. Specifically I am interested in the Jogger (currently have a Logan and got a tow bar fitted locally after purchase). Thanks

[Ben @bashdown89]

@Longleat Hi, is there any update on whether the train will be up and running for Christmas, or what the contingency plan will be if not? Last week we were told it needs some major expensive works that could take a while to be find funding for and complete.

[Ben @bashdown89]

@Longleat Excellent, thank you!

[Ben @bashdown89]

@Longleat hi, we booked annual passes a while back but haven't visited the park since. If we book annual pass tickets for a certain day, how do we get in if we haven't got our physical passes to be scanned yet? Our email confirmation from when we ordered the passes?