@British_Airways what started as a bad experience has been made worse by your CS team, trying to deal with them was like a hurdle race. So disappointed, you were my airline of choice, not anymore, unfair practice, greedy behaviour and poor CS. Shame
@British_Airways
booked rtn flt to Spain for 2 pax
Due to med emergency had to fly day earlier told couldnt change flt, had to book another, went to check in flt home & you have cancelled it no communication no refund, have taken 4 flts and paid for 8 ethical & fair? How
@TheRangeUK Oh my goodness, I think I have just witnessed literally the worst customer service I have ever experienced. I am due refunds for some returned items from an order, and cannot get them to understand. Someone contact me!
@CelebrityCruise My post still stands, despite them wasting the last hour of my time backwards and forwards the fact remains, they have kept my money for the cabin and resold it too.
Beware of the unethical and unfair treatment. So much competition out there in cruise world, choose wisely!
@CelebrityCruise im a frequent cruiser with all lines, but am disgusted by Celebrity, so never again or RCL. Unethical and unfair unreasonable and greedy!
@MyCanadaTrips shame on you, I paid £15k for holiday, had to cancel due to sons hospital admission. No refund offered at all, then tried to reinstate and they resold my trip! Morals? Ethics? Customer care? Fairness?
@CelebrityCruise due on cruise, son taken ill, I was unable to travel. Told Celebrity the situation, within 2 hours hospital said I can travel, called back to reinstate my cruise, my cabin been resold. I cant go on cruise or get a refund. Hows this legal & ethical and fair?