@CebuPacificAir Your rep guaranteed my lost luggage would arrive same day. It is now 25 hours and there have been absolutely no comms on when/ if my luggage will arrive.
I see numerous reports online of bags going missing so will be working with relevant authorities
@CebuPacificAir I have spoken to your live chat agent yesterday for 25 mins and he guaranteed he would email me with confirmation and contact details within an hour.
That was 12 hours ago so yet again you have failed to communicate anything about our lost bags. I have no choice but to escalate
@CebuPacificAir I have arrived on my honeymoon and day one you guys have lost both my suitcases. I’ve tried calling you 11 times and there is no response, I’ve completed the PIR form so I need an update from you because at present my wife and I are stranded with nothing
@CebuPacificAir Your AI is not helpful, it only provides generic responses. Your team have failed to provide me with suitable means of tracking my luggage and do not answer the phone on the contact number given or the general airport line. Help me with a resolution or I will have to escalate
@ASvanevik Can you take a look into the currency MM going on - seems like Ftx is crashing GBP and CAD and trying to buy it for cents on the dollar - feels very illegal and dodgy
New Episode is out now - AKA the #SantiagoMunez nostalgia episode. #Goal was an underrated movie at the time and it's wonderful to see how life imitates art so beautifully.. or something like that.. Anyway, listen to the full episode on all streaming platforms now.