Brian Atkinson - Passionate about Cloud CX

3 Passions in Life; Family, Country Music and Driving Change in the Customer Experience Industry. Tweets are my own. #Cloud #AI #CX Alum: Cisco

[JakeButterbaugh @ButterbaughJake]

Incredibly proud of the hard work & determination delivered by all of Five9 & Our Partner Community helping to earn this recognition: #Five9 named a Leader in the Aug 2023 Gartner Magic Quadrant for Contact Center as a Service #Five9PartnerPowered
https://t.co/QD4Addzu4p

[Jonathan Rosenberg @jdrosen2]

Back in the leaders quadrant! https://t.co/KxiSfLkAzL

[JakeButterbaugh @ButterbaughJake]

It is an honour to continue expanding our partnership with BT to deliver a high quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9 https://t.co/RIWtJCaZzR

[Genefa Murphy @GenefaMurphy]

Always exciting to see the team's work "up in lights" - let @Five9 help you deliver on your #CXPromise #CXNation

[Jonathan Rosenberg @jdrosen2]

I'm very excited to announce that our first LLM-based product - Agent Assist 2.0 with AI Summary - is GA! The accuracy of the summaries is mind-blowing, with zero config. This is a game changer for CC. https://t.co/wN3fUkZ2l1

[Genefa Murphy @GenefaMurphy]

It's product launch day for team @Five9 congrats on a new set of capabilities for the #contactcenter - Its all about AI, Automation and Analytics #CCaaS #CX https://t.co/FZKKPZ94Bz

[Chris Silver @chris_b_silver]

One of the world's top five largest business process outsourcing companies, @AtentoCorp employs 150,000 agents globally. Atento leveraged @Five9 to move to the #cloud, enabling them to serve their clients better. Read on. #CustomerSuccess #MyFive9 https://t.co/Ouh3qVrLzT

[Genefa Murphy @GenefaMurphy]

How would I describe the latest @Five9 podcast - this quote sums it up "I love straight forward people the lack of drama makes life so much easier.” Join @McGeeSmith & Jason Owen, @_Blackchair to talk #contactcenter migration to the #cloud #CCaaS #CX https://t.co/LJ5bXhhGN7

[Genefa Murphy @GenefaMurphy]

Congrats @maxhoma23 - go go go!!

[Five9 EMEA @Five9_EMEA]

The @Five9 team are deeply saddened by the passing of her Majesty Queen Elizabeth II and will always remember her significant contribution to technology and change.

Our thoughts are with The Royal Family at this difficult time.

🇬🇧https://t.co/RACgNunoR2🇬🇧

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@Five9 reported strong second quarter results, with revenue growth of 32% YoY. View this infographic for insights on the 3 main drivers for our business. https://t.co/sJfiT24bOb

[Andy Dignan @adignan]

Looking for a song to jam to this weekend. Check out my brothers new single. Give it a listen, retweet, and follow 🙏

[Andy Dignan @adignan]

Transforming your #CX takes takes the trifecta of 1/ great tech, 2/ services, and ongoing /3 optimization to improve it every day.

We hire the best in the industry and recruit partners with the same DNA.

[Thomas John @tjFive9]

What an honour to hand out the award for Contact Centre of the year on behalf of Five9 to the NHS @NHSDigital ! 💯 @vernonkay - you smashed it big man, banter gold - buzzing night hosted by #ukncca 👏🏾#five9 @batkinso @Nick_E_Delis @adignan @rowantrollope

[Sheila McGee-Smith @McGeeSmith]

.@Jefferies Equity Research: With the @Zoom Deal Terminated, Focus Returns to the Bright Standalone Prospects. @Five9's fundamentals should be the focus going forward, and we remain confident it will durably compound high growth for years to come #CCaaS

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir Appreciate the quick replies here.. but Such a frustrating experience.. definitely an area AA could improve upon if anyone at @AmericanAir Customer Services js looking to improve loyalty, NPS, or overall CX.. could have been such an EASY CX win 😔

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir son left his iPad on our flight this morning.. been on hold for the past 2 hours.. please help..

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir Can you put me I touch with someone who can help provide a status update?? Like we are going to check the plane on X date for example??

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir Hello, I filed a report 5 days ago and haven’t heard anything back.. and appears no way to get a status update.. the iPad was left in a very unique and specific location and I logged the incident less than 2 hours after it was left.. Why has no one contacted me yet??

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir Ok so you cannot help in any more detail???

[Brian Atkinson - Passionate about Cloud CX @batkinso]

@AmericanAir Yes already have completed that form