Benjy Bain

[Benjy Bain @bbain1028]

@LGUS @LGUSSupport THIS IS NOT OK

[Benjy Bain @bbain1028]

@LGUSSupport your service is unacceptable and you should be ashamed

[Benjy Bain @bbain1028]

@LGUS your customer service is absolute garbage and you should be ashamed.

[Benjy Bain @bbain1028]

@LGUS @LGUSSupport UPDATE — my proof of purchase and serial tag have been received! LG rep has promised me refund.. BUT FIRST YOU NEED TO SEND A SIXTH TECHNICIAN??? Is this some twisted joke

[Benjy Bain @bbain1028]

@LGUS @LGUS tomorrow marks 100 days since my #LG refrigerator broke. five technicians and 100s of hrs on the phone with support, and STILL no resolution!

[Benjy Bain @bbain1028]

@LGUSSupport i'm still awaiting a callback from Joshua at your Presidential Liaison team, who promised me a refund within 48hours.. TEN DAYS AGO.

[Benjy Bain @bbain1028]

@LGUSSupport Wait, what? I’m still waiting on your service team to resolve my issue. Why have you not called me back

[Benjy Bain @bbain1028]

.@LGUS your customer service is THE WORST. My refrigerator has been broken for THREE MONTHS and you’ve sent out FIVE TECHNICIANS to confirm, but not replace. I have spent hundreds of hours on the phone with your useless support team, who never call back as promised. Unacceptable!

[Benjy Bain @bbain1028]

@LGUSSupport @LGUSSupport hi Melvin, i submitted my proof of purchase and am waiting for a callback, which was promised to me on Wednesday.

[Benjy Bain @bbain1028]

@LGUS @LGUSSupport every time I feel like you can’t possibly get any worse at supporting your customers, you somehow raise the bar.

[Benjy Bain @bbain1028]

@LGUS @LGUSSupport i FINALLY received a callback from Joshua at your Presidential Liaison team, assuring me he would help me resolve the case and process my refund. I submitted my original receipt, but it's been 26 hours and he has not replied.

[Benjy Bain @bbain1028]

@LGUS Hi Diane, thanks for reaching out and DMing me that exact same 1-800 number that I’ve called so many times, I have it memorized. Let me know when someone who can ACTUALLY help me (and isn’t in an overseas call center) is avail to chat.

[Benjy Bain @bbain1028]

@evil_scott I’ve spent about 8 hours on the phone with them this week. Feels like every time the solution is “let’s send ANOTHER tech to TRULY confirm it’s broken” because they’d rather drag their feet than actually help

[Benjy Bain @bbain1028]

This guy too. @LGUSSupport you guys are THE WORST.

[Bruce Ray - naturally immune @bruceray]

I am posting this at least once a day until @LGUSSupport can schedule a service appointment for my 6 yr old fridge. I've been trying since Aug 10 to just get an appointment. I used to think AT&T put the cuss in customer service - NOPE it's @LGUS - DON'T BUY LG.

[Benjy Bain @bbain1028]

https://t.co/r5saegvjuD this guy knows what’s up

[Nexx @evil_scott]

LG's customer service can eat my ass

[Benjy Bain @bbain1028]

@thislouis

[Benjy Bain @bbain1028]

@DanielBain25 @simon_didnt_say and @Zendaya is meejee