BC.GAME Public Desk

Handling community concerns & escalations
Contact: [email protected]

[BC.GAME Public Desk @bcgame_desk]

Thank you for bringing this to our attention and for taking the time to submit the report through responsible disclosure. We have reviewed the issue internally, and based on the current assessment, it does not affect user account security or fund safety. That said, we sincerely appreciate community members who help us identify and improve potential platform issues.

As a small token of appreciation for your constructive feedback, we will reach out to you via DM regarding a thank-you bonus～

Security and transparency remain important to us, and we will continue listening to constructive feedback from the community while working to maintain a safer and better platform environment！

[BC.GAME Public Desk @bcgame_desk]

After review, the related cWallet account has been frozen to prevent further risk. We have also confirmed that the account/person involved is not connected to https://t.co/uepR86fPSZ or any official https://t.co/uepR86fPSZ team member.

We’re sorry to hear about this situation and understand how upsetting it can be to encounter an impersonation scam. Please be cautious with emails, WhatsApp/Telegram messages, or links claiming to be from https://t.co/uepR86fPSZ. Any deposit, bonus, withdrawal, or account verification information should be verified through https://t.co/8GfNgCxSUv or by contacting our official social media team directly.

[BC.GAME Public Desk @bcgame_desk]

@NawebAli75339 @bcgame We sincerely apologize for the inconvenience caused by the withdrawal issues and our customer service. We would like to assist you further in resolving this matter. May I please have your Order ID so that we can investigate this further🫡

[BC.GAME Public Desk @bcgame_desk]

@Shivanibhoir_12 @bcgame Thanks for your feedback. Just to clarify, CWallet is only one of several login options available on BCGAME. Players are free to choose their preferred login method based on their own needs and preferences.

We appreciate your suggestion and value user choice.

[BC.GAME Public Desk @bcgame_desk]

Sorry to hear that your experience on the platform does not seem to have been enjoyable.😶
For larger withdrawals, additional KYC checks may be triggered as part of the normal account security process. May we confirm whether your KYC has already been completed? If you still need help, please DM us your UID and a screenshot of the withdrawal issue, and we’ll help follow up further~

[BC.GAME Public Desk @bcgame_desk]

World Cup 2026 just went feral! 🔥

[BC.GAME @bcgame]

2026 https://t.co/WpNYAQujuV FIFA World Cup Hub is now live!

Two massive pre-WC promos are here:

1. First Bet Insurance – Up to $100 Protection
- New users: Deposit $10+, place your first WC2026 bet → get up to 20% back as Free Bet.

2. $60K Kick-Off Leaderboard
- Bet virtual eSoccer now (min $10 | 1.30 odds). Top 100 win cash every cycle!

All promos in one hub. We’ll keep adding exciting new plays until kickoff!

🔗: https://t.co/duhDBprQkn

Join our exclusive https://t.co/WpNYAQujuV World Cup tg community for match predictions, football discussions & epic vibes:
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[BC.GAME Public Desk @bcgame_desk]

Sir, after reviewing your situation, we have arranged CS VIP support for your account to ensure your case receives closer follow-up🫡
The relevant team will continue communicating with you through https://t.co/uepR86fPSZ internal messages regarding this matter. Please kindly keep an eye on your in-platform notifications for further updates.

[BC.GAME Public Desk @bcgame_desk]

@GoGo126615 @bcgame Hey there! Please send me a DM. We’ll share the available access link with you there👋

[BC.GAME Public Desk @bcgame_desk]

@valexfc001 @bcgame Sir, could you please provide your UID so we can perform a preliminary review?

[BC.GAME Public Desk @bcgame_desk]

@Barzlyf @bcgame @CwalletOfficial We’ve checked your account and it appears to be in normal status with no remaining balance.🙏
If the issue is related to a Cwallet restriction, we’d suggest trying a different wallet address and reaching out to Cwallet support for further assistance.

[BC.GAME Public Desk @bcgame_desk]

Thanks for sharing your UID. After checking with our security and recovery teams, your account has been flagged as high-risk due to potential unauthorized use.
Following a thorough review, we’re sorry to inform you that the account cannot be restored.
We understand this isn’t the outcome you were hoping for, and we truly appreciate your understanding.

[BC.GAME Public Desk @bcgame_desk]

@Monpilo256786 @Cat_nadz @TheBullishTradR @bcgame Sorry about the lack of response earlier — we know that’s frustrating.😳
Could you share your UID with us? We’ll take a closer look at your account and help move things forward.

[BC.GAME Public Desk @bcgame_desk]

@iamdonrichie21 @bcgame Sorry for the late reply! Has your withdrawal issue been resolved? If not, could you share your order ID with us? We’ll get it checked with the team right away.

[BC.GAME Public Desk @bcgame_desk]

@IFE_OMOMUMMY @bcgame Hello! For your KYC issue, just drop an email to [email protected] using your registered email and the team will help review it.
Already emailed? DM us — we’ll nudge the team for you 👍

[BC.GAME Public Desk @bcgame_desk]

@theonear44 @bcgame Hello, thank you for your feedback. We value every user's experience. Please provide your UID so we can follow up on your issue.🫡

[BC.GAME Public Desk @bcgame_desk]

@SadlifeTv_ @bcgame Hi Madbro, we're very sorry for the unpleasant experience.
Could you please provide some details so we can help you resolve the issue?

[BC.GAME Public Desk @bcgame_desk]

@PemyProxy52390 @bcgameIN @bcgame @BCGameEsports Thanks for bringing this to our attention. We’ve noted the issue and are currently checking with the relevant team regarding the match and reward distribution. We’ll keep you updated via DM as soon as we have any progress. Appreciate your patience!

[BC.GAME Public Desk @bcgame_desk]

We have already reviewed your request with the VIP Host team, and it has been confirmed that your request of compensation cannot be provided further.

In the meantime, we’d like to highlight our updated bonus system and the BC Engine. With every bet, you earn $BC tokens, which are automatically staked to generate BCD rewards. If you’re open to trying it, you may find this real-time reward mechanism more beneficial.

[BC.GAME Public Desk @bcgame_desk]

Hi patuli! 👋

Thanks for bringing this up — we understand how confusing that can be, especially after already using your free spins. No worries, we’ll help you sort it out.

However, we have found that we can't send you private messages. Please try opening your Dm box and we will assist you.🫡