Bill Montgomery

As Jimmy Buffett sings, Living my life like a song.

[Bill Montgomery @bcpamonty]

#jetblue what's up with your site? Been trying to buy tickets for hours now and it won't let me update state in true blue acct or payment address.

[Bill Montgomery @bcpamonty]

Sit. Breathe. Unwind. https://t.co/kNTqYJkxip

[Bill Montgomery @bcpamonty]

I'd prefer that the government gives me

[Bill Montgomery @bcpamonty]

#hashtag

[Bill Montgomery @bcpamonty]

Change a life and Make A Difference

[Bill Montgomery @bcpamonty]

I'm baaack.

[Bill Montgomery @bcpamonty]

We LOVE our customers! But do you? https://t.co/I4AYMQ5IaI

[Shep Hyken @Hyken]

Putting the customer at the heart of the business means that every procedure, process, and system keeps the customer in mind.

[Bill Montgomery @bcpamonty]

How much more could your business make if you invested that small amount into creating great customer experiences? https://t.co/mxu2KaeFdB

[Shep Hyken @Hyken]

The cost to create the right system & train the employees to deliver a great front-line (& internal customer) experience is small compared to the return that a company can gain from creating an amazing customer experience.

[Bill Montgomery @bcpamonty]

I cannot wait. Can this start showing like today? Right now. https://t.co/OHSOjaLFZe :-)

[Neil Gaiman @neilhimself]

This is where I tell you about casting, and reveal a few tidbits about the upcoming Sandman season... https://t.co/iFMdrVzfiu

[Neil Gaiman @neilhimself]

This is where I tell you about casting, and reveal a few tidbits about the upcoming Sandman season... https://t.co/iFMdrVzfiu

[Bill Montgomery @bcpamonty]

It's so easy but sooooo many companies don't get it. https://t.co/sR0khOfzhg

[Shep Hyken @Hyken]

With all of the cool technology and social media trends, don’t forget the basics of great customer service. You still have to hire right, train right, manage right and always work at creating a customer-focused culture.

[Bill Montgomery @bcpamonty]

How does your company think about customer service?https://t.co/eNZpS04Hwa

[Shep Hyken @Hyken]

Create your own customer service legend. What’s your organization's very best customer service story, and does everyone know about it? That’s the “legend” you want to create. That’s the level you want everyone to aspire to.

[Bill Montgomery @bcpamonty]

#jetblue How can I email or speak with someone regarding an extras refund from a recent flight. chat feature isn't working. Phone wait is 2 hours.

[Bill Montgomery @bcpamonty]

@FLDEO HOW CAN YOU CLAIM BENEFITS WHEN YOU CAN'T GET ON THE SITE? WHY CAN'T YOU JUST PAY US? HOW DO WE TALK TO SOMEONE ABOUT PENDING ISSUES THAT HAVE NEVER BEEN RESOLVED? PLEASE...Please...please...help...

[Bill Montgomery @bcpamonty]

@FLDEO And for those of us waiting since March? Or even November.

[Shep Hyken @Hyken]

Ask the right questions. Ask extra questions. Be it one-call resolution or one-stop shopping, do what is necessary so the customer won’t come back… until they want to, not because they need to.

[Bill Montgomery @bcpamonty]

Hey @FLDEO stop apologizing for the inconvenience of hanging up on us. You've no intention of helping us. Christ, I could have fixed this system by now. Can't get in on line and can't speak to anyone on the phone. FOR ALMOST 2 MONTHS! How would you like us to claim payments?

[Bill Montgomery @bcpamonty]

Been waiting for unemployment to kick in since 11/3/19. No pandemic back then. What the hell? @FLDEO

[Bill Montgomery @bcpamonty]

@FLDEO No one can get in. Is this a joke?

[Bill Montgomery @bcpamonty]

@FLDEO I've had a Pending Issue: Disaster Unemployment Relief on my claim since 11/3/19!!! Can't talk to anyone and it never changes. I'm active and eligible but haven't received a dime. HELP! PLEASE!