BDi Solutions

Specialist Floor Cleaning,Safety Audits and Slip Resistance Testing.

[BDi Solutions @bdi_solutions]

@bt_uk why do you make it so difficult to get in touch when there is a fault? I’ve been directed here and there only to be told ‘unable to proceed your request’ or ‘cannot match your details to an account’.

[BDi Solutions @bdi_solutions]

@dhlexpressuk I need to understand why this message is sent and what it means. It makes no sense as there is no issue with access, unless your driver just could not be bothered?

[BDi Solutions @bdi_solutions]

@dhlexpressuk Our delivery never arrived today, instead when it was due we received the message ‘couldn’t gain access to property’!
PERHAPS SOMEONE CAN EXPLAIN WHAT THAT MEANS PLEASE?

[BDi Solutions @bdi_solutions]

@dhlexpressuk Please explain the message ‘couldn’t gain access to property’?

[BDi Solutions @bdi_solutions]

@HPSupport Received an email that my account has been closed nearly a month after the cartridges stopped working!
The email stated that the cartridges will stop working NOW! so why did they stop a month ago!
It’s just confirmed what a complete con this deal is!

[BDi Solutions @bdi_solutions]

@HPSupport I closed my instant ink account as I had to buy my initial supply of ink, with the ‘instant ink’ arriving afterwards.
What a total rip off, cancelling my subscription has rendered the printer useless until I buy yet more ink! Nothing ‘FREE’ in the instant inks offer!

[BDi Solutions @bdi_solutions]

@HPSupport Yes, is this is genuinely a free offer, send me a set of cartridges I can use!

[BDi Solutions @bdi_solutions]

@HPSupport That’s because I’m sorting out the mess you’ve made with your ‘free instants’ deal. It’s will have cost me two sets of cartridges, while at the same time I will be disposing of nearly full ones sent by you late and now useless!

[BDi Solutions @bdi_solutions]

@HPSupport It’s meant to be 6 months free! We had to buy the initial cartridges and have hardly used the ink in the ones you sent, now you have disabled the printer until we buy more cartridges!!

[BDi Solutions @bdi_solutions]

@British_Airways The assistance desk is in zone E, which is where we were sitting waiting! You cannot expect people with mobility issues to walk from one end of the terminal to the other to find help! Why a shortage of wheel chairs, surely they are an integral part of the assistance service?

[BDi Solutions @bdi_solutions]

@British_Airways It’s so hard trying to get any sense out of BA and now Assistance at T5 have run out of chairs!!

[BDi Solutions @bdi_solutions]

@British_Airways perhaps you should rethink the new Assistance check in at T5, it was a total farce today!

[BDi Solutions @bdi_solutions]

@parcelforce Explain our claim, settle it fairly! When you fail to deliver half our order, cause you damage it, make us pay again to have it redelivered, don’t reimburse us fully, don’t respond to emails, can’t talk to anyone, your claims system is ‘not fit for purpose’, FixIt.

[BDi Solutions @bdi_solutions]

@HMRCcustomers Ordinary, we need a name change to match the trading name, cause our bank now wants to include partnership name, so we don’t meet the COP criteria when customers check name against account details!

[BDi Solutions @bdi_solutions]

@HMRCcustomers We want to change the partnership name, how is this done

[BDi Solutions @bdi_solutions]

@HMRCcustomers James thanks, however it does not cover a change of partnership name!

[BDi Solutions @bdi_solutions]

@parcelforce you really need to review your claims procedures, after nearly a month, it’s clear to me they really don’t know what they are doing! A quick phone call would have sorted this, but then you don’t like talking to customers!?

[BDi Solutions @bdi_solutions]

@parcelforce I’ve tried that number numerous times, but it’s all automated, there’s still nobody to talk to!
I want a real person to sort this out for me as the automated system just don’t work.
Happy to forward my number so you can call me, but I’m getting fed up with this.

[BDi Solutions @bdi_solutions]

@parcelforce I am completely fed up now, the web site is useless, even when I call it’s all automated, all I want to do is talk with someone @parcelforce to sort this out!
WHAT NUMBER CAN I CALL TO SPEAK WITH SOMEONE TI SORT THIS MESS OUT?

[BDi Solutions @bdi_solutions]

You don’t make it easy! How do we sort the replacement delivery? Surely you will deliver this free of charge?

[BDi Solutions @bdi_solutions]

@parcelforce we had a delivery part returned because it was damaged in your depot, how do we arrange replacements and compensation, cause our customer was the balance of their order?
Your web site is useless for this and when it did work stated ‘not at this time’!