Me: Can you just check youโre on the right channel?
Mum: HDMI 2
Me: What colour is the light on the front?
Mum: Red
Me: It should be white.
Mum: It wonโt turn on. Can you come over?
Me: It better not be something stupid
Mum: I changed the batteries in the remote. It works now.
Family tech support
Mum: The Virgin box isnโt working
Me: Try turning it off and on
Mum: Tried that, it didnโt work. Oh and Netflix wonโt work.
Me: Oh the internet is down?
(Checks Virgin Media status)
Me: The internet service is working at your postcode. Give them a call.
1/4
(15 mins later)
Mum: Yes that works, Iโll watch that tonight
NEXT DAY (6:30am)
Mum: Itโs still not working. Iโve tried everything. Can you come over? Itโs urgent!!!
Me: Mum, are you sure itโs on? The service status still says it should be working.
Mum: Why canโt you help?
3/4