BeckyB

[BeckyB @beckykennett]

@pramcentre Do you ever answer your phone? Been trying to get through to someone for two days now and no answer. No response to my emails too.

[BeckyB @beckykennett]

@Se_Railway Disappointed with the lack of service from the ticket office at Ashford International station this morning. Not only was he miserable as sin, he tried to overcharge me. Good job I know what I’m doing! Such a shame given I normally receive service with a smile.

[BeckyB @beckykennett]

@Se_Railway Lost my season ticket this morning. What do I do?

[BeckyB @beckykennett]

@jubileeline Anyone found a season ticket on a tube from Stratford this morning? Got off the tube at Canary Wharf without it... 😩

[BeckyB @beckykennett]

5 days later and still no response. Not really sure that “Priority” is the right word for this team.

[BeckyB @beckykennett]

7 months later and still no satisfactory resolution from @Sofology 3 damaged items delivered with no apologies and extremely poor customer service. How is this company still in business? @BBCWatchdog @financialombuds

[BeckyB @beckykennett]

@Sofology @Sofology have done it again. Waited 2 months for a replacement of a damaged item, for that to be damaged too. I’m not going to wait another 2 months for another one, the product is obviously poor quality. Just give me a refund & we’ll call it quits!

[BeckyB @beckykennett]

@Se_Railway 6 coaches again and delayed. You’d think we had suffered enough last week. No trains should have 6 coaches in rush hour. https://t.co/FJHp4WTd3r

[BeckyB @beckykennett]

@Se_Railway 6 coach trains in rush hour. Sort it out Southeastern. I don’t expect to pay thousands of pounds a year for the high speed trains and have to stand on my journey to and from work!

[BeckyB @beckykennett]

@Se_Railway 7:36 from Ashford International, reduced to 6 coaches, so had to wait for the 7:44 which was packed. This happens quite frequently.

[BeckyB @beckykennett]

@Se_Railway 6 coach trains in rush hour. Sort it out Southeastern. I don’t expect to pay thousands of pounds a year for the high speed trains and have to stand on my journey to and from work!

[BeckyB @beckykennett]

@SofologyHelp Can you please advise how I am meant to reorder this online without being charged delivery again? And I haven’t actually received a credit note. Can someone please contact me to place this order on my behalf.

[BeckyB @beckykennett]

@Sofology Still no response from @Sofology. Sent a complaint on Monday and not even an acknowledgement. Very poor customer service.

[BeckyB @beckykennett]

@BBCWatchdog

[BeckyB @beckykennett]

@Sofology Extremely unhappy with the customer service received. Item arrived damaged and Sofology are expecting me to pay delivery costs again for a replacement! Have asked for a refund and was told they will only offer a credit note. Would expect better from a reputable company.

[BeckyB @beckykennett]

has had enough decorating now....

[BeckyB @beckykennett]

doesn't get this twitter malarkey!