Brittany Gross

(Un)Official NHL Network Commentator

[Brittany Gross @beegrosss]

@AlaskaAir Does @AlaskaAir view this as fair, thorough customer service? Adding hours of travel time to my day, hours of phone calls to confirm a flight again, and zero upfront effort to make this baseline equitable?

[Brittany Gross @beegrosss]

Alaska Air: cancels my direct flight, adds a layover, then acts like it’s no big deal — oh, and I could “just drive an hour to a different airport instead”. Phone agent doesn’t want to give me parity seats even though they’re available. @AlaskaAir

[Brittany Gross @beegrosss]

@AlaskaAir You changed my flight from direct to connecting, then did not immediately offer the same row at zero cost, but wanted to charge me for it. I had to spend hours on the phone to get the same row or worse.

[Brittany Gross @beegrosss]

@AlaskaAir The “customer service gesture” was a discount code for a future flight I didn’t ask for and don’t want to use. That doesn’t fix this trip.

[Brittany Gross @beegrosss]

@AlaskaAir You’ve been DM’d… I hope to hear back soon.

[Brittany Gross @beegrosss]

@CampbellPolice @sccfiredept What information can you release at the moment? Why are people being evacuated?

[New York Times Books @nytimesbooks]

9 new books recommended by editors at The New York Times https://t.co/oHhF1AtR1B

[Neil deGrasse Tyson @neiltyson]

Apart from local winds, the stationary helicopter, the air that surrounds it, and the entire atmosphere, rotates with the solid Earth. https://t.co/mkmznxuPs2

[Brittany Gross @beegrosss]

Does this remind you of Joe Pavelski if he didn’t go pro?@sharkvoice @SanJoseSharks #happy2018 #ilyPavs

[Brittany Gross @beegrosss]

#givegood

[Brittany Gross @beegrosss]

I use twitter once a year what am I doing

[J.K. Rowling @jk_rowling]

I appear to have got on the wrong mailing list.

[Brittany Gross @beegrosss]

Or at least I don't like Halloween in college

[Brittany Gross @beegrosss]

Is it weird that I like Fall but not Halloween?? #unpopularopinionsheldbyme

[Seth Rogen @Sethrogen]

Almost all the names in Superbad are people we went to high school with and lots of the stuff in the movie really happened to us.

[Brittany Gross @beegrosss]

Is it just me or is April harassing Ann the only interesting thing about Ann on @parksandrecnbc?

[Neil deGrasse Tyson @neiltyson]

Total Solar Eclipses occur somewhere on Earth every two years, or so. So just calm yourself when people tell you they're rare

[Brittany Gross @beegrosss]

Ain't it funny how your history can connect with your present in the strangest ways

[Antonio Lopez @Antoniolopz42]

#PrepareForWinter #GameofThrones #GoTS7