lisa

[lisa @behindtheglass0]

@ChimeWhistle What about a family of 4. 2 adults and two children, if you do 3 adults and one child you get the group save which makes the total cost cheaper.

[Richard Osman @richardosman]

I think ticket offices at railway stations are one of those things that remind of what a society should actually be. Real jobs and real interactions , and community can sometimes be placed above shareholder dividends. It's a choice we can make. #SaveTicketOffices

[lisa @behindtheglass0]

Only if you're able to use a machine
or the TVM will actually print your ticket....
Or you understand which ticket you need.....
100% of tickets available at the ticket office. Comes with a smile too 😁

[Rail Delivery Group @RailDeliveryGrp]

Did you know? 🧐

99% of tickets sold in offices last year are available to purchase online or at ticket vending machines.

Find out more about proposals to make our railway stations more customer-focused and have your say in the public consultation:
https://t.co/zmTj3HpoQq

[Paula Peters @paulapeters2]

#SaveTicketOffices
Consultation is not available in paper format, easy read, large print, BSL (British Sign Language. Audio version. Millions of disabled people & older people denied access to consultation on ticket office Closures as its on line & inaccessible @RMTunion

[Jamie 🏳️‍🌈 @Jamie171205]

Machine fails, human don't.
#SaveOurTicketOffices @RMTunion

[Chris the Driver @Chris_TheDriver]

@RailDeliveryGrp This is how it goes:
Ticket offices close
Staff deployed outside
Hours reduced
Fewer staff required
Hours reduced again
Permanent staff fired
Agency staff hired on zero contracts
Agency staff poorly trained
Agency staff spend all day on their phones
Skills lost #SaveTicketOffices

[lisa @behindtheglass0]

How many of that 88% come into the ticket office ...
to try to get a refund?
Or can't print their tickets from the TVM?
Or need to change the ticket?
Or brought a single and wanted a return?
Or they couldn't add their Railcard?
Or they don't know if they brought the right one

[Rail Delivery Group @RailDeliveryGrp]

Did you know? 🧐

88% of customer sales already happen without customers setting foot in a ticket office.

Find out more about our proposals to make our railway stations more customer-focused and have your say in the public consultation 👇
https://t.co/H1eMLdSZEr

[lisa @behindtheglass0]

From behind the glass....

"Theres a guy on the platform who keeps trying to talk to me. I'm a bit scared Can I stand here with you until my train comes in"

How safe is your 14 year old girl without staff?

[lisa @behindtheglass0]

@Joinedforthis99 @RMTunion According to the new proposed hours at some stations. U should be fine as long as you only need the toilet, assistant, or information Monday - Friday between 6.30am-10.30am. 🤦

[lisa @behindtheglass0]

I am yet to find one person who thinks closing the ticket offices is a good idea.

[lisa @behindtheglass0]

Pay by cash.
Get a refund
Excess your ticket
Change your ticket
Buy an advance ticket
Book seat reservations
Purchase a Railcard of any kind
Get a photo i.d card
Get any manual discount that is available
-concessions
-easit
-priv
-rovers

#SaveTicketOffices

[lisa @behindtheglass0]

Without the ticket office these are just a few things that will NOT available to do at the station....

[lisa @behindtheglass0]

Petition: Require train operators keep ticket offices and platform staff at train stations https://t.co/IsHGDq1ija

[lisa @behindtheglass0]

This ⬇️⬇️ does NOT match the proposed 'staffed station' hours!!
This is a lie!

[lisa @behindtheglass0]

From behind the glass....

Another 4 senior Railcard purchased today UNABLE to do it online.

[lisa @behindtheglass0]

From behind the glass.....

Another customer who is unable to print their T.O.D from the T.VM.

Ticket office staff to the rescue... Yet again

[lisa @behindtheglass0]

From behind the glass....

A regular customer turned up for a train that doesn't exist this week,
With my help, she made it to their daughter's wedding dress fitting.

They just came in to thank me.

[lisa @behindtheglass0]

From behind the glass.....

Cleared up smashed glass on platform.

Cleaned vomit and last nights kebabs from the station.

Rebooted the TVM as the screen was frozen.

Reporting broken railings.

Its only 6.45am