@mosseri no one likes these new ig changes you guys are making. instead, how about you take the time to help out those who are having trouble accessing their accounts? @instagram@facebook@mosseri@vishalshahis
I am sure that these people are not incompetent if they are working for such a large platform like @facebook and @instagram so why am I not receiving any proper responses or help? Why do these large and popular platforms lack customer service?
I just want to take a minute to expose Facebook/Instagram. I lost access to my IG account in June. I have been messaging them every way I possibly can since June and still have not received a response from anyone. I followed all the instructions on the IG help page, yet nothing.
The email mentioned that I should send any screenshots of my issues and be very specific about what my problem is with my account. I did that and shared screenshots as well. And then I received a response... with the SAME "here is a link to change your password" email.
The week I lost access to my account, I saw a woman with a larger following had lost access to hers too. @vishalshahis helped her within one week to get her account back up and running. I have been asking for the same type of customer service with no response from anyone.
@chrissyteigen hey girl can you help me make some noise so that instagram sees this and helps me regain access to my account. i'm missing all your posts and stories :(
@instagram@InstagramComms@Facebook is a SCAM. They have NO customer service and no one willing to help their users. A platform as big as Instagram and Facebook should have some type of customer service in place.
@vishalshahis i dont know what else to do now. it has been 3 months. i know you can see these tweets because you only get these kinds of tweets from people asking you to help them regain access to their accounts. its pretty sad that you refuse to help them but then keep promoting the app
@vishalshahis its been 3 months now of me tweeting you and i have received no response. i have repeatedly asked you to help me regain access to my account. when @AanchalMalhotra tweeted for help, you helped her in less than one week. why are you discriminating against people who have less?
I understand the need to monetize the app but come on, this is now being done excessively. I don’t see normal people posts of them doing normal stuff. It’s always one influencer or big business ad or celebrity post everywhere. Sickening.
@instagram@InstagramComms@mosseri@vishalshahis seems like people are really starting to hate instagram. makes sense since you guys dont care about the users who have been using the app forever but dont have a huge following. i have been trying to get my account back for months