Ok here is the follow up thread of how I got here. I believe I am doing everyone justice.
First off, getting to this place started roughly 6 years ago and then 2-3 years ago
Beyond grateful and excited to say I have started a new position @convex as a Customer Experience Engineer 🎉
Now time to take the book @joelhooks gave me a long time ago, Badass: Making Users Awesome, and live it
Lots of people to thank and thoughts to share to get here
Beyond grateful and excited to say I have started a new position @convex as a Customer Experience Engineer 🎉
Now time to take the book @joelhooks gave me a long time ago, Badass: Making Users Awesome, and live it
Lots of people to thank and thoughts to share to get here
we're seeing the same shift.
maybe a human still clicks "pay"
but an agent found the deal, compared the prices, and read the promo emails so they didn't have to.