@ted_baker@ted_baker the first one was purchased in a US store, then when it fell apart a London store nicely exchanged it for me. This one has the same issue, but I sadly don't have an order number (or at this point receipt).
@ooyrey@SamsungUS That's insane. Sounds like another horrible experience from Samsung. I'm close to recommending friends and family avoid them purely due to their customer support.
@Apple won't extend their keyboard replacement program even though COVID was the factor preventing me from going to the store. Butterfly keyboard = horrible design. Unwillingness to help is disappointing.
Following up on this, big shoutout to the SJC air traffic controller who remained calm while the abrasive @SouthwestAir pilot verbally abused his (and my) community.
If @FedEx was responsible for the COVID vaccine distribution, it would take even longer to arrive! ...Or get lost in transit and thrown 15' onto a porch.