@sandeepakalagar We hope your child feels better soon. The venue has advised that while they are unable to provide a refund, they are happy to reschedule your tickets for a future date.
When you know the date you'd like to reschedule to, please contact the venue directly at 1/2
@sandeepakalagar We are currently reviewing the matter with our partner to see if an exception can be made. Once we receive an update, we will be sure to let you know. RS
@sandeepakalagar We are sorry to hear about your experience and understand your frustration, especially given the circumstances involving your child's illness.
To review this matter further, could you please provide your order number? We would need to investigate the booking details and 1/2
@mcblainemn I’m able to message you, but it looks like your Outlook email address has an extra “o” in it.
We’ve already sent this over to the broker to make sure the issue is corrected, and we’ve also reached out to you directly. RS
@mcblainemn We’re sorry to hear that you did not receive your order. Please send us a direct message with your order details so we can review this further. We also recommend checking your billing statement to confirm whether the charge was processed by us or directly by another 1/2
@Marcita41813455 Thank you for your order number, we are currently looking into the matter. We also immediately followed your account so that you can DM us directly. Please follow us back so that a DM can be sent with all updates.