Hello, we want to start by saying we’re very sorry for your loss.
We use automated response templates for certain billing email notifications, and unfortunately this message was sent before the account records were fully updated on our end. It can take a little time for those changes to take effect fully. Since you mentioned that you recently spoke with our bereavement team and updated the account details, this should be reflected in any future communications.
Once again, we sincerely apologise for the distress this message has caused.