This has already been raised with your complaints team who refuse to see reason. Her own NatWest account manager made the payment on her behalf and has held her hands up.. It’s disgusting. She’s been a customer for over 50 years and is beyond upset. @NatWest_Help
@benjanousek Hi Ben 😊
Could you please send us a DM using the link below and provide us with some more information about what has happened so that we can look into this further for you?
thank you 😀
-Conor https://t.co/BbmcXsMXyM
Absolutely disgusted with @NatWestGroup who have charged my nearly 80 yo mother nearly £1.5k for accidentally paying a chunk off her mortgage 12 hours early as advised by her Nat west bank manager who even made the payment on her behalf @thetimes@jillinsley
Absolutely disgusted with @NatWest_Help who have charged my nearly 80 yo mother nearly £1.5k for accidentally paying a chunk off her mortgage 12 hours early as advised by her Nat west bank manager who even made the payment on her behalf @MartinSLewis@BBCWatchdog@timeslocalnews
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