Ben Knowles

Makes events.

[Ben Knowles @bennyknowles]

@theTRUESPEED Constant connectivity issues that are never raised to technical support. Never receive a call back. And lack of ability to use the router correctly. I need to be able to speak to someone that doesn’t just ask me to turn router off and on.

[Ben Knowles @bennyknowles]

@theTRUESPEED - Do you have an official complaints procedure?

[Ben Knowles @bennyknowles]

@theTRUESPEED - Seeing Truespeed high Viz jackets in Portishead recently. Is your service finally making its way in to the town?

[Ben Knowles @bennyknowles]

@HelpAtGeorge - Over 4 weeks since we returned a product which you are refusing to say you’ve received. Now being ignored on email and complaints censored. Evidence of return have all been sent to CS team and still nothing. If no reply from CS, how do we get this sorted?

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp
6 weeks down the line and still not a single bit of help for my lease payments. 2 payments have been made since I declared financial difficulty to you. Other car is a @KiaUK and they applied 3 month holiday within 24 hours. @AudiUK @MonMotorsAudi #COVID19

[Ben Knowles @bennyknowles]

@AsdaServiceTeam @asda
Err.. I would rather that your website worked correctly and didn’t repeatedly charge me £0.01. 🤔

[Ben Knowles @bennyknowles]

Still nothing from @AUDIFinanceHelp regards #coronavirus payment holiday assistance. Phone calls and emails being ignored. Banks and other services responding and assisting. Why not #Audi? @MartinSLewis #media #COVID19 #nohelp #paymentholiday

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp @AudiUK - Almost a month down the line and still no help regards a payment holiday. Why? No call back, no email reply. Nothing? Showing true colours in a time like this.
#Covid_19 #audi #coronavirus #nohelp

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp Just tried speaking to your call centre about help with a payment holiday because of #coronavirus. They offered no help and weren’t interested. I run an events business that has lost 100% of its work. Banks are helping. Why are you not?

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp This has been done numerous times with the call centre and still nothing. I have also filled in the form on the website and received nothing.
Are you able to help?

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp
- Still no helpful reply to many emails and phone calls about the current COVID-19 situation. When are you going to start helping people? Or shall I just start missing payments?

[Ben Knowles @bennyknowles]

@AUDIFinanceHelp Just tried speaking to your call centre about help with a payment holiday because of #coronavirus. They offered no help and weren’t interested. I run an events business that has lost 100% of its work. Banks are helping. Why are you not?

[Ben Knowles @bennyknowles]

@TracyBrabin Estimating currently around £60,000 lost earnings for my business with no work in the foreseeable future.
All events cancelled means absolutely no income. Baby boy born 7 weeks early on Monday in intensive care.
It’s going to be a tough summer!

[Ben Knowles @bennyknowles]

@IKEAUKSupport - I wanted to share the news with you that after my wife’s waters broke in child’s section at IKEA Bristol on Monday evening, we had an amazing little boy a few hours later. 7 weeks early, he took us all by surprise. The staff in store were great!
@IKEAUK

[Ben Knowles @bennyknowles]

@British_Airways queing for nearly 2 hours to check in at Tegel Airport isn’t good enough. There’s a further queue for security. Have a word. #tegelairport #berlinairport #badcustomerservice #crapairport #slow #tegel

[Ben Knowles @bennyknowles]

@AsdaServiceTeam Not entirely true @Asda. It’s to do with your choice of payment gateway and EPOS system. Every other supermarket has managed it. Would be good if you kept up. 👍

[Ben Knowles @bennyknowles]

@AsdaServiceTeam How is it nearly 2019 and your card machines won’t allow contactless payments over £30 when using Apple Pay? Keep up! And Merry Christmas. 🎄

[Ben Knowles @bennyknowles]

@sainsburys I now can’t use SmartShop at all as the system refuses my card. I assume because my last shop is still active. In store people don’t know how to fix it.

[Ben Knowles @bennyknowles]

@sainsburys Smart shopping system is flawed. Allows you to take scanner without having physical Nectar Card but you need it to complete checkout. All our shopping completed and then had to checkout normally anyway. Whole process took longer than usual! Please fix it!

[Ben Knowles @bennyknowles]

@sainsburys Yes. Exactly that. The machine to release the scanners allows you to take a scanner by entering the code from your nectar card manually, therefore not needing the scanner. A better way to deal with this would be to update the Nectar App so that it has a virtual card.

[Ben Knowles @bennyknowles]

@sainsburys Portishead, however I suspect it is a problem with all of the stores.