Ellen Robson

[Ellen Robson @berelin]

@DB_Bahn Ja … ABER kein info (meine Email haben sich doch - sie benutzen ihn auch öfter um Zugverspätungen oder Gleiswechsel weiter zu geben ). Andere Passagiere auf diesem Zug sagen sie haben einen email um 0840 heute Morgen bekommen (6 Minuten zu spät, aber immerhin). Ich - gar nichts.

[Ellen Robson @berelin]

Hallo @DB_Bahn Ich war gebucht auf 0846 ICE Berlin Köln dann Brüssel 1te Klasse. Dieser Zug existierte heute um 0740 auf dem gelben Abfahrtzettel im Berlin Hbf. Fuhr aber - ausnahmsweise - heute 12 Minuten früher. Auch keine email Benachrichtigung. Im Ernst?

[Ellen Robson @berelin]

@unsereOEBB Thanks. The only option I needed was to stay on the (very late) train I was actually on, in a different carriage. There were seats available. It should have been a no brainer. Journey was terrible. I wanted us to love #Nightjet. We don’t: old dirty late train, grumpy staff.

[Ellen Robson @berelin]

@unsereoebb - We are on a Nightjet Innsbruck to Köln. It is 70+ minutes late. We will miss our ICE from Köln to Brussels. Part of this train goes to Brussels (it joined in the night). There are empty seats on it (since Bonn). Guards rude and don’t want us to go there. Ridiculous!

[Ellen Robson @berelin]

@unsereOEBB Are you suggesting that I pay OBB even@more@money to get my family and me VERY LATE to the destination for which I already have tickets: very late because the Nightjet now has 90+ minute delay? Interesting idea 🤔

[Ellen Robson @berelin]

Now 80+ minutes delayed. No information over loudspeaker. Stopped to change engines just outside Köln hbf. When will we make it there? Who knows? Guards don’t. We don’t. OBB - this is below your standards!

[Ellen Robson @berelin]

Pretty bad experience from start to finish (couchettes old and smelly; loo floor wet and overflowing etc), but this is really appalling. This train goes to our final destination, which we can’t get to because we‘re going to miss our connecting train. But we can’t stay on train

[Ellen Robson @berelin]

@unsereOEBB @unsereoebb - We are on a Nightjet Innsbruck to Köln. It is 70+ minutes late. We will miss our ICE from Köln to Brussels. Part of this train goes to Brussels (it joined in the night). There are empty seats on it (since Bonn). Guards rude and don’t want us to go there. Ridiculous!

[Ellen Robson @berelin]

Hallo @DB_Bahn Mein ICE Zug Berlin - Köln (ICE 954) ist ERHEBLICH (3 st) verspätet - inklusive umsteigen und im RE weiter fahren. Ich werde den - auch über DB gebuchten Thalys von Köln nach Brussel verpassen - kann ich einfach den nächsten Thalys oder ICE nehmen?

[Ellen Robson @berelin]

@UOHelpMeEurope Done!

[Ellen Robson @berelin]

@RobertBuckland @lucyfrazermp Interesting that my MP Lucy Frazer (Con) -very occasional user of twitter - chose to retweet this. If you’re feeling uncomfortable as a member of this government, you should resign. You know that right? Keeping your head (mostly) down is not a good look.