Best Practical

We make Request Tracker and Request Tracker for Incident Response. RT & RTIR 5.0 is out now!

[Best Practical @bestpractical]

Tips to build a better README, ideas on how to manage Playwright from Perl, tips for your next Vegas Vacation and much more! Best Practical's own Jason Crome got lots of great info at the 2024 Perl and Raku Conference. Read more here - https://t.co/bo8WvOeUpL

[Best Practical @bestpractical]

Timely information sharing is critical in an effective cybersecurity threat response process. RTIR's integration with MISP makes it easy to automate data flow and enhance collaboration to mitigate risk and solve security incidents faster. Learn more - https://t.co/UecMjOAofI

[Best Practical @bestpractical]

Has Request Tracker become a vital part of your team's tech stack? Have you had positive interactions with our engineering team? Does RT help keep communication streamlined, organized, and efficient? Learn about how you can spread the word about RT! https://t.co/kiPNmRoFFQ

[Best Practical @bestpractical]

Tech Transformation and Request Tracker: Our CTO Jim Brandt sat down with Temy to talk about how technology has evolved and Request Tracker along with it. You can read and listen along to the Bright Founders podcast for more - https://t.co/XaGm2hwzhb

[Best Practical @bestpractical]

🚀 Request Tracker 5.0.6 is Here! 🚀

We're excited to announce the release of RT 5.0.6, packed with new features and improvements to:

💻 Assets
⚙️ Lifecycles
📊 Charts

Check out more highlights at https://t.co/5aT5fBJIIm

[Best Practical @bestpractical]

Do you utilize reservations on #AWS to manage your cloud expenses? We do too! Discover how the Request Tracker Assets system can assist you in controlling your spend efficiently! Learn more at https://t.co/b8w1W2Ij4A #cloudmanagement.

[Best Practical @bestpractical]

Streamline your change management process with a user-friendly extension for Request Tracker. Boost efficiency and effectiveness in handling your team's change requests 🔧. https://t.co/Y6WDUEvboL #changemanagement #ticketmanagement #requesttracker

[Best Practical @bestpractical]

Check out this blog post on how to become indistractable at work with Request Tracker! It's packed with valuable tips to help you stay focused and boost your productivity. ✅ https://t.co/gqjkV3BnJd #productivity #workfocus

[Best Practical @bestpractical]

See how you can use AI tools like ChatGPT to create custom RT conditions and actions. Build new custom automation into Request Tracker today! https://t.co/e3yNPK0fYF #ChatGPT #AItools #automation

[Best Practical @bestpractical]

Streamline and optimize your Request Tracker Ticket Management process with Visual Scheduling using RTx::Calendar! Track ticket dates and custom fields more efficiently, improving your overall RT experience. Check it out! https://t.co/3m78JuRlYJ

[Best Practical @bestpractical]

It’s time for the winter holidays and we’re getting in the spirit by offering a fantastic present to the RT community. We’ve got a major update to a very handy extension. Read all about it and see what’s now available to everyone!
https://t.co/v9D6BYcEUA

[Best Practical @bestpractical]

Are you an RT administrator who works on customizing scrips? You’re in luck! Our new RT 5.0.5 release has a new configuration option that’s incredibly useful! Check our post about it!
https://t.co/ezjLAJZGJP

[Best Practical @bestpractical]

We are thrilled to announce that RT version 5.0.5 is now available! We have some security updates, but we also have some exciting new features. Find all the details here! https://t.co/4x2etXS44i

[Best Practical @bestpractical]

Here’s some history for you: the very first of these took place in 2009 in Ghent, Belgium. Since, volunteers across the world have held more than 437 of them. In the tech world, that’s at least two centuries. What is it? Find out at https://t.co/SrspETMhBC
#devopsdays

[Best Practical @bestpractical]

Do you happen to be in charge of things your company owns? Do you track them? Maybe you should! Check out our thoughts.

https://t.co/7b4GaZGLsz

[Best Practical @bestpractical]

Did you miss the Perl and Raku Conference in Toronto last week? Lucky for you it was recorded! Learn about the ways you can modify/enhance Request Tracker without directly changing the source code. Check it out!
https://t.co/g4O0BnjrbR
#RequestTracker #Perl #TPC2023 #opensource

[Best Practical @bestpractical]

Have you ever been to The Perl and Raku Conference? Are you planning on going? Don’t miss our own Jason Crome and Jim Brandt presenting “Screwdriver Included” at TPRC 2023 in Toronto on July 13 at 1pm.

The conference runs July 11 – 13, 2023. Find more at https://t.co/os6tQmn1aO

[Best Practical @bestpractical]

Time management is one of the hardest parts of any job, especially for remote employees. RT's time tracking feature helps you see which tasks are taking up most of your time, so you can reallocate resources where they're needed the most. Schedule a demo- https://t.co/rzkhH17Iov

[Best Practical @bestpractical]

Responding to requests in a timely fashion is critical when it comes to customer satisfaction. Request Tracker makes it easy with Service Level Agreement (SLA) management built right in. Learn how SLAs can help you exceed communication expectations here - https://t.co/koUl3XNt8x

[Best Practical @bestpractical]

Ticket assignment can be tricky. Request Tracker makes it easy with our Automatic Assignment. This feature assigns ownership based on work schedule, task load, or any other rule that makes sense for your team, ensuring the work gets done! Learn more - https://t.co/9qaXGAaij5