@AmericanAir I cannot find that DM. I still cannot get set up with Chat, getting that same message. It looks like I need to verify my account, but when I look at that I need to pay $ to get a Premium account.
@AmericanAir I got hacked & someone went into my AA account & bought gift cards with my miles.They did the same thing to my husband, used his miles for gift cards.When this happened on Thursday,AA told me fraud department would call me back in 5 days. Still waiting.