Policy strategist. Political analyst. Connector. Influencer, but not the social media kind. Most important job = mom & wife. tweets are usually about wine.
95% of the time our experience with @Delta is top notch. But that 5% of the time when it doesn’t work is brutal. 7 hours and counting - delayed then cancelled flight, long lines to rebook, get a hotel voucher, lost luggage. It has been a day. @Fly_Nashville#bummer
@kpottermn The Apple Watch feature that automatically starts counting down from 20 when you’re washing your hands should be mandatory (it also shames you if you quit early) - it’s very effective!
@kpottermn To cancel a recent flight, tried the app 3 weeks prior, no response. Friday: cancel request through app, unsuccessful; called (2.5 hrs wait, no callback option) unsuccessful; dm on twitter directs to app or call; texted (2.5 hr wait, 45 min interact) finally successful.
@kpottermn I know you all did an article comparing travel cards, was trip delay coverage included as a comparison between cards? Would be interesting to see how some of the cards compare. Honestly, I didn’t even know that feature existed. Thanks for sharing!