I have an ID,does it take that long to get back to clients? I also noticed a shortage of distressed and very u happy ground staff both in London and Frankfurt.
@bexichang Did you receive a feedback ID? If so, pls rest assured that Customer Relations will get back to you as soon as they can. Apologies for any inconvenience caused. /Nes
@lufthansa I have been waiting for almost a month for your team to respond to my complaint. I'm not the one usually complaining but I need to bring this to your attention that I have never experienced such bad customer service from such a reputable airline. #disappointed