Gaurav Bhalootia

unicorn CTO | ex Founder | ex Flipkart, Oracle, UC Berkeley, IIT Bombay |

[Gaurav Bhalootia @bhalotia]

@beatoapp And I am asking for this now, because I have no intimation that the delivery has been done three weeks before the plan

[Gaurav Bhalootia @bhalotia]

@BeatOApp: I ordered 2 CGMs (#4510235), due today. Only when I enquired was I told they were marked delivered on Oct 16. I never received them or any notification. Now you refuse proof of delivery or a complaint, citing a 72-hour limit. Who takes responsibility?

[Gaurav Bhalootia @bhalotia]

@beatoapp Yes I have been told this before. I am contesting this delivery, please share a proof so I can try to trace it

[Gaurav Bhalootia @bhalotia]

@beatoapp No proof of delivery. No refund. No replacement.

So the customer bears the entire loss because of your internal system failure? Is this really your resolution?

[Gaurav Bhalootia @bhalotia]

@beatoapp An update, and things have got worse.

I resubmitted the form as requested by @BeatOApp. A representative called, only to tell me they can do nothing: the order is marked delivered, and their failure to notify me is apparently an internal glitch.

[Gaurav Bhalootia @bhalotia]

@beatoapp No proof of delivery. No refund. No replacement.

So the customer bears the entire loss because of your internal system failure? Is this really your resolution?

[Gaurav Bhalootia @bhalotia]

My order confirmation itself showed an estimated delivery date of November 5. Yet, when I checked with customer support, I was suddenly told the shipment had already been delivered on October 16. How can a customer be expected to know about a delivery they were never informed of?

[Gaurav Bhalootia @bhalotia]

@BlueDartCares Have pinged you. I don’t know how I can save your and mine time on this — delivery flow is blind with no contact numbers or ETA published

[Gaurav Bhalootia @bhalotia]

@BlueDartCares for my shipment 53695698696, delivery person has been marking delivery attempted even without calling me. I have been trying to reach him, not picking

[Gaurav Bhalootia @bhalotia]

@BlueDartCares Happened again today btw, your delivery team is just taking this too lightly

[Gaurav Bhalootia @bhalotia]

@svembu @anandmahindra Wishing Team Arattai the very best! 🇮🇳
India built world-class public infrastructure with UPI and Aadhaar — it’s time we got our own scalable Made-in-India social platform right.

[Gaurav Bhalootia @bhalotia]

Hey @DrinkPrime — absolutely fed up. Every month, the purifier stops working and I’m stuck doing the same reset routine with support + a technician visit. Why not fix your refresh tech once and for all? So much for the “peace of mind” promise.

[Gaurav Bhalootia @bhalotia]

@zeptocares Btw while you review this, definitely make sure that the ice cream I ordered does not come to me as liquid cream

[Gaurav Bhalootia @bhalotia]

@ZeptoNow one hour since I placed the order. No way to connect with anyone on your side. You lost a loyal customer today, bye

[Gaurav Bhalootia @bhalotia]

@zeptocares So you still need the mobile number or are you good with the order id?

[Gaurav Bhalootia @bhalotia]

@zeptocares Why not simply cancel and save us all the trouble. Let’s go sleep — here is the order id : QTQOHBHSR10335

[Gaurav Bhalootia @bhalotia]

@zeptocares This is the reply after an hour. Delivery guy still not ready to deliver - and all you do is apologize?