@SamsungIndia@SavexTechnology You guys provide the most horrible customer service. When I ordered the Galaxy Buds, I received them with manufacturing defect where the right ear bud was not working. I gave them for exchange on the 9th of Feb. I have not received resolution yet.
@nidhei @DellCares@MichaelDell@Dell@dellindia My laptop is 4 months old and they have already replaced the Motherboard, Hard disk, Keypad, upper panel, etc. They aren't willing to provide a refund or a replacement. They recently told me my screen needs to be replaced. These guys are mentally harassing us. @MichaelDell@Dell
@nidhei @DellCares My Inspiron 7460 has been repaired 4 times in a matter of 5 months. Motherboard, Hard Disk, keyboard + Panel , all have been replaced. Still they leave the laptop with me as if I am the manufacturer of the same. @MichaelDell@Dell@dellindia@DellEMC Dell has lost that image.
@MichaelDell @MSDF_Foundation You should also look into how your product quality has degraded here in India. https://t.co/IhEX831GhD I have been trying to connect with the management over mails and calls but have been unable to. I don't think they consider themselves responsible. @Dell@DellCares@DellEMC
@DellCares So irrespective of number of refund and replacement requests the service agents have not done their jobs properly. DELL ENGINEER DID NOT PACK MY LAPTOP PROPERLY POST the service. @MichaelDell@Dell@dellindia this has reached the point of harassment.
@DellCares So irrespective of number of refund and replacement requests the service agents have not done their jobs properly. DELL ENGINEER DID NOT PACK MY LAPTOP PROPERLY POST the service. @MichaelDell@Dell@dellindia this has reached the point of harassment.
@DellCares Awaiting your response. The first repair was carried out under the return period, keyboard and the upper panel were replaced without my consent. Why did none of ur service reps notify me about a return period? Where was ur best possible option then? @MichaelDell@Dell@htTweets
@Dell@dellindia@MichaelDell@DellCares I have requested a complete refund, and to Dell's request even considered a system replacement. Dell's attitude is so bad that they did not live up to their own request of system replacement. They replaced parts without my consent. @Dell@DellCares@MichaelDell@timesofindia
@Dell@dellindia@MichaelDell@DellCares Is Dell's core value - not give a hoot and let the customer suffer? @MichaelDell@Dell@DellCares I am suspecting some serious faults in production. Dell laptop is defective yet not being replaced. Who is responsible for this? Me? Dell? Why should I be paying 4 it? @timesofindia