A customer gets just 60 seconds to cancel their order if they don’t wish to be charged a fee. And here we’ve restaurants conveniently confirming orders and then realizing half hour later they don’t have the item. @SwiggyCares @the_eatfit
Sleeping hungry tonight, courtesy yet another cancelled order from @firangibake. While @Swiggy‘s delivery partner ghosted both myself and his team, Manish (supervisor) just hung up mid conversation when I asked him for a solution. 🤷🏻♂️
@firangibake If by ‘addressed’ you mean making me repeat the entire episode in detail only to tell me there’s nothing you can do for me, then yes, you nailed it! 💯
@SwiggyCares No, you don’t. And neither did Ashfaaq, who was helpless and Manish, the manager who couldn’t handle a difficult conversation and hung up. I’ll be sure to write about this in detail, not to your ‘help centre’ but to @jagograhakjago.
@HathwayBrdband I’ve been trying to get ONE billing and ONE technical issue resolved for the last two months. There’s not been a single of your customer service reps that has helped me out. The ALL have just hung up every single time.