It is extremely disappointing to note that despite raising a complaint two days ago regarding my experience with Bhavna Mahindra showroom in Nerul, there has been no response or resolution from your end.
To recap, I had booked a vehicle and completed 100% payment through bank loan disbursement. However, the car delivery has been inexplicably delayed. I am now being told that the delay is due to a “government portal issue” preventing registration—yet several other Mahindra dealerships in the vicinity have confirmed that their deliveries and registrations have been processed without any such hindrance in the same time frame.
This discrepancy raises serious concerns. I now suspect that the car originally allotted to me may have been handed over to another customer, and I am being made to wait for the next lot without any concrete timeline or accountability.
What’s worse is that despite the disbursement being done and the funds received by the dealership, I am left without a car—yet I will be required to start paying my EMI in the next 10 days. This is not only unfair but unacceptable. I am being financially penalized for no fault of mine, and the burden of the dealership’s mismanagement is falling squarely on me as a customer.
Adding to the frustration, the dealership has gone so far as to suggest I cancel or withdraw my complaint—without even offering a resolution.
I want to make it clear that I am not averse to waiting for a new lot if absolutely necessary, but the way this situation has been handled, with false assurances and zero accountability, is completely unacceptable from a brand like Mahindra. I expected transparency, professionalism, and customer care—not silence and shifting excuses.
Therefore, I demand:
A clear explanation on the current status of my car delivery.
Confirmation of whether the originally allotted vehicle has been reassigned to someone else.
A realistic, committed timeline for the delivery of my vehicle.
A solution regarding the financial burden I now face due to the dealership’s delay (EMI starting before possession).
Please treat this matter with utmost urgency and provide a formal response at the earliest. I truly hope Mahindra as a brand stands by its customers and ensures fair and professional treatment.
Sincerely,
shahbaz khan
@anandmahindra@Mahindra_Auto@mahindraxev9e@evergreen_motor@CarWale@Carwaleindia@mahindraesuvs@IndianCarsForum@indiancars@odmag @
@anandmahindra sir the kind of trust we have for you and your brand has been inexplicably tarnished by the kind of service is being provided by the Dealership!!
Its a humble request to please look into the matter …
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