BHS Customer Care

The British Home Store Official Customer Care Account. Monday-Friday: 10am-6.30pm, Saturday-Sunday: Closed.

[BHS Customer Care @BHSCustomerCare]

Hi @lcfc1884 we are following you now 😀 Thanks Kerri

[BHS Customer Care @BHSCustomerCare]

Hi @lcfc1884 could you DM me your order number and also item returned to allow me to investigate this further?Thanks Kerri

[BHS Customer Care @BHSCustomerCare]

Hi @JoolieeeeH can you please DM your order number to us and we will look in to this? Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

@gafs Hi Sara, could you please DM your delivery address and I will contact Hermes for an update on your order. Thanks, Katrina

[BHS Customer Care @BHSCustomerCare]

@DanBedson Hi Dan, I am sorry to hear this. Could you please DM the billing address and I will look in to this matter. Thanks, Katrina.

[BHS Customer Care @BHSCustomerCare]

@AliRose37569823 Hi Ali, this has been escalated to the field manager with urgent priority. We will have a further update for you tomorrow

[BHS Customer Care @BHSCustomerCare]

Hi @AliRose37569823 you will here from us today, we were advised by Hermes to allow 48 hours this is the reason for the time frame provided

[BHS Customer Care @BHSCustomerCare]

Hi @lorrymorry67 we are following you now. Please DM your order number and we will look in to this. Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

Hi @AliRose37569823 we will contact you at 5pm this evening or as close to that time as we can. Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

@AliRose37569823 allow 24 hours for emails to be answered but someone will respond later today. 2/2 Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

Hi @AliRose37569823 I'm sorry that you were not contacted with an update on Saturday. I will update you as soon as possible. We need to 1/2

[BHS Customer Care @BHSCustomerCare]

@AliRose37569823 can resolve this issue for you. I am sorry for the inconvenience this is causing you ali. Thanks, Kirsty 2/2

[BHS Customer Care @BHSCustomerCare]

Hi @AliRose37569823 I can see that you spoke to Katie on Saturday and she has advised that we need to contact Hermes in 48 hours so we 1/2

[BHS Customer Care @BHSCustomerCare]

@gafs 24hours for an update as they can not get in touch with the driver. We will update you asap. Thanks, Kirsty 2/2

[BHS Customer Care @BHSCustomerCare]

Hi @gafs I'm sorry this has still not been delivered, I have spoken to @Hermes and they have advised that I will need to contact them in 1/2

[BHS Customer Care @BHSCustomerCare]

Thanks @HunteLucy

[BHS Customer Care @BHSCustomerCare]

Hi @HunteLucy can you please DM us so we can discuss this further? Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

Hi @HassanShazad I'm sorry to hear this. Please provide me with your order number so I can help?Thanks, Kirsty

[BHS Customer Care @BHSCustomerCare]

@janepopejoy I'm sorry for the delay in receiving your refund. Thanks, Kirsty 2/2

[BHS Customer Care @BHSCustomerCare]

Thanks @janepopejoy our warehouse are currently working through all of our returns and will process your refund in the coming week 1/2