@ShannShann2411 Wow I’ve been told they can’t give courtesy cars, don’t know when parts are coming in and I’m just to wait for their call! And won’t reimburse me for any expense for other transport
@TraceyRich16@CitroenUK It’s totally unacceptable, I’ve been the same. Couldn’t get through to anyone for such a long time either and they just keeping telling me they don’t know! How do they think we can just get on with every day life!? Soooo poor
@BourneWolf Ah ok, perhaps I should do the same 😬 just left mine parked up on the drive till they call me, one day between now and never 😓 I’m just so so shocked at the poor level of customer care.
@CitroenUK poor service for your customers. Sent a letter to cover your own backs and I’m left without a car, no information, potentially out of pocket. The amount of motorway driving I’ve been doing & to now understand the risk & danger- and this is how you treat us! So poor.
@CitroenUK and to be told I need to contact ALL dealerships not just in my local area to see who gets parts sooner is ridiculous- especially since you won’t reimburse me for getting a recovery truck to get it there! So disappointed in the customer care.
How do you not know when parts are coming in!? What am I supposed to do without a car and no idea when it’ll be fixed? How am I supposed to get my car to you to be fixed if I’m not allowed to drive it, and my insurance is invalid if I do!? @CitroenUK
Disgraceful service from @CitroenUK following the recall of my DS3 for the airbag situation. Can’t give me any information of when it’ll be fixed, no courtesy car, no guarantee to be reimbursed for any expense it costs me for alternative transport. Just left without a car or info