Brenda

Digital Librarian. You can usually find me out and about whether that be traveling, running, or running while traveling.

[Brenda @bibliophilebren]

@fares_jd @EtihadHelp I actually got a response the other day from Etihad based on the complaint I filed. They agreed to issue a full refund.

[Brenda @bibliophilebren]

I got a reply from a DM to @EtihadHelp "I can see that your case is under investigation, and our team will be in touch with you as soon as possible".

Oh really? It's been 3 months. DO NOT FLY @etihad. Especially, if you have a #servicedog.

[Brenda @bibliophilebren]

@samiraali23 @EtihadHelp @etihad The lack of customer service is shocking. I've filed a formal complaint with the US Department of Transportation.

[Brenda @bibliophilebren]

@fares_jd @EtihadHelp The lack of customer service is shocking. I've filed a formal complaint with the US Department of Transportation.

[Brenda @bibliophilebren]

@kaddoura9 @etihad @EtihadHelp I was on the phone for 3 hours, and my issue was still unresolved. Still waiting for a call back after 3 months...

[Brenda @bibliophilebren]

@uchiedcruz02 @etihad @EtihadHelp Same thing has been happening to me. WORST CUSTOMER SERVICE EVER. Promising a call back and no one calls.

[Brenda @bibliophilebren]

@EtihadHelp I've sent a DM. I hope someone can help as I have been waiting 3 months now for a response.

[Brenda @bibliophilebren]

@etihad has the worst customer service. I have been on the phone for many hours trying to get a refund as my service dog was never confirmed in advance for a flight. I don't want a voucher for future travel when my #servicedog may not be approved! DO NOT FLY WITH @etihad!

[Brenda @bibliophilebren]

@ericcurts What if the students are on a separate email domain?

[Brenda @bibliophilebren]

So no one is in the lab today...1st thing I do is spray highly corrosive acid on my hand #awesome

[Brenda @bibliophilebren]

@minysotamolly go to http://t.co/qDpPwqgg and click database everything you ever wanted is there...no sign in required!