shirazmatazz

[shirazmatazz @bigandsassy]

Be careful with these @Deliveroo @DeliverooHelp complaints on this platform as someone just tried to scam me by trying to get access to my phone. Any credits will be added directly to your @deliveroo account without you having to verify anything.

[shirazmatazz @bigandsassy]

@DeliverooHelp please can you confirm that Patrick is assisting on this problem

[shirazmatazz @bigandsassy]

@Sky_Blue_FPL @DeliverooHelp @Deliveroo @Sky_Blue_FPL @Deliveroo @DeliverooHelp I can't help but wonder - how would @ubereats_uk if they were presented with mine and your situation resolve this matter 🤷🏽‍♀️

[shirazmatazz @bigandsassy]

@Sky_Blue_FPL @DeliverooHelp @Deliveroo @Sky_Blue_FPL @DeliverooHelp @Deliveroo they probably are bots as I cannot understand how they are unable to see what is reasonable and what is not. Minimum level of help ? Sorry I think it is barely there 😞

[shirazmatazz @bigandsassy]

@Deliveroo @DeliverooHelp you've been dealing with me for 2 weeks now and refuse to be reasonable or do what's right. You still think that a £15 credit/compensation pays for a meal for 2 at the restaurant I always order from. You can check my order history. Are you willing to change your mind?

[shirazmatazz @bigandsassy]

@Deliveroo @DeliverooHelp Refunding an inedible, stone-cold meal is the minimum I’d expect, which has now been done. My issue is the £15 goodwill compensation after waiting 2+ hours, repeatedly having to chase Deliveroo and having our evening ruined. It should at least cover a replacement meal for two — that’s what was ruined.”

[shirazmatazz @bigandsassy]

@Deliveroo @Crypton87716112 @Deliveroo @DeliverooHelp I’ve repeatedly tried to resolve this through Customer Care.
My Priority Delivery took 2+ hours instead of ~20 mins, arrived stone cold, and I spent much of the evening chasing updates.
Please review my complaint properly.

[shirazmatazz @bigandsassy]

@Deliveroo I’m disappointed with how my recent order was handled.
My £32.56 order, which included Priority Delivery, was estimated to arrive in around 20 minutes. Instead, I waited over TWO HOURS for food from a restaurant approximately five minutes from my home. When it eventually arrived, it was stone cold.
What made the experience worse was the lack of communication. The restaurant itself contacted Deliveroo several times and kept me updated, while the responsibility was repeatedly left to me to contact Deliveroo through live chat to find out what was happening.
A considerable part of my evening was spent chasing an order I had already paid Priority Delivery for.
Deliveroo has now voided/refunded the £32.56 payment, which I appreciate, and provided £15 goodwill credit.
However, £15 does not even cover one person’s meal from this restaurant. Deliveroo can see from my previous orders that approximately £30 is the minimum I would normally spend there for two people.
I have repeatedly asked for the goodwill compensation to be reviewed in light of the 2+ hour delay, stone-cold food, failed Priority Delivery and the amount of time I spent chasing updates. Deliveroo has declined.
@Deliveroo — do you genuinely consider £15 proportionate goodwill compensation for this level of service failure?

[shirazmatazz @bigandsassy]

@evrisupportline is this what you call delivering to a safe place? Confidential details are in the parcel. How do you explain this?

[shirazmatazz @bigandsassy]

@EvriDeliveryCom how does someone get there money back for a package that was never Collected ?

[shirazmatazz @bigandsassy]

@EvriDeliveryCom is this what you call a safe place? No request ever made other than delivery direct to the person concerned. This would have name and full details in the package. Do you indent to compensate the person concerned for your incompetent delivery driver?

[shirazmatazz @bigandsassy]

@DeliverooHelp Wow!!!!! Just ordered 2 pizzas from pizza express through Deliveroo and they arrivedburnt and stone cold!!!! Spent £30 offered me £6 refund!!!! And cut me off in my live chat

[shirazmatazz @bigandsassy]

@JeremyVineOn5 Sorry we talk about family show and kids but how many times were there news bulletins showing over and over again the kneeling on the knee. U literally could not escape it!!!

[shirazmatazz @bigandsassy]

@sainsburys Funny as u refunded my shielding mum's shopping @ 5am from an undelivered order for 12pm yesterday!! No calls from u that's zero communication just me chasing u 5x, no explanation, no apology, no rearrangement. WOW, loyalty honoured!! Is this your customer service at it's best?

[shirazmatazz @bigandsassy]

@Meg_HillierMP

[MR @MarcusRashford]

An Open Letter to all MPs in Parliament...
#maketheUturn

Please retweet and tag your local MPs

[shirazmatazz @bigandsassy]

@GMB Kate you are one amazing woman and your family too. Praying Dereck wakes up soon. Hold on hold strong xx

[shirazmatazz @bigandsassy]

@alexberesfordTV So sorry for your loss Alex 😢

[shirazmatazz @bigandsassy]

@itvMLshow what about ikano bank (ikea) they say it’s not allowed! What should I do?

[shirazmatazz @bigandsassy]

@dwelluk Just cancelled an order with Dwell as the customer service was appalling. You wouldn’t believe that DWELL were the ones that messed up and TREATED ME like I was the problem. Suggest you spend your money at John Lewis!!!!