Big Bus Tours LDN

[Big Bus Tours LDN @bigbustours]

@GavWilkins Thank you for bringing this to our attention. We would very much appreciate the chance to look into this so will look out for your email to [email protected]. Thank you again.

[Big Bus Tours LDN @bigbustours]

@jandersonQZ My sincere apologies for the delay. You will receive a response today.

[Big Bus Tours LDN @bigbustours]

@gingermintshan Hi Shannon - I’m really sorry to hear this. Please can you send us a copy of your tickets and more info about the problems you faced to [email protected] so we can investigate?

[Big Bus Tours LDN @bigbustours]

@akbounds I’m sorry you experienced some issues travelling yesterday and hope you hopped on as planned. If you’d like to share any info with us please email [email protected] with a copy of your tickets and as many details as possible.

[Big Bus Tours LDN @bigbustours]

@Maithy99 @kirby_and Hello - please let me know to which city you directed your email and anything I can use to identify this and I will look into this for you.

[Big Bus Tours LDN @bigbustours]

@SalenaWorrall So sorry for the delayed response. If you pop a note to [email protected] marked FAO Hazel I’ll send you a copy of the playlist 😁.

[Big Bus Tours LDN @bigbustours]

@ekalbs_ The refund has been processed at our end. Unfortunately we can’t confirm when the money will be available in your acc as this relates to your bank’s processes.

[Big Bus Tours LDN @bigbustours]

@ekalbs_ I’m sorry to hear about this issue. We’ve just sent you a response to your email with the extra information we require to help you with this.

[Big Bus Tours LDN @bigbustours]

@kirby_and My apologies, in fact we are awaiting some details from you in order to process the refund. Email from us dated 25 Oct.

[Big Bus Tours LDN @bigbustours]

@kirby_and Your message was replied to the day we received it and the refund processed the day after you sent copies of your tickets.

[Big Bus Tours LDN @bigbustours]

@kirby_and Leave this with me and I’ll look into it. I assume I will be able to find your email using the name linked to your Twitter account. If not, feel free to resend your email FAO Hazel so I can locate. Thank you!

[Big Bus Tours LDN @bigbustours]

@kirby_and Hello - to clarify; you are awaiting a response to your email? Our customer service team endeavours to reply as quickly as possible but please note that this can take a few days.

[Big Bus Tours LDN @bigbustours]

@kirby_and @aryousavvy Thanks for your tweet. Please send us an email to [email protected] including a copy of your bus tickets and the information in relation to the issues you faced and we can respond directly. Many thanks!

[Big Bus Tours LDN @bigbustours]

@vmertz We’re operating services as fully as possible but there are road & stop closures around Whitehall, Trafalgar Sq and Parliament Sq. Full details on the London page of https://t.co/Hpo2b78XiG.

[Big Bus Tours LDN @bigbustours]

@susan_lydick Hi Susan - in what city are you travelling so we can look into this for you?

[Big Bus Tours LDN @bigbustours]

@NavesinkNative Hello - please can you advise the city team you wish to contact? Many thanks.

[Big Bus Tours LDN @bigbustours]

@rach_hi Hi - yes it was received and I passed it straight to our SF team. Let me follow up!