@GavWilkins Thank you for bringing this to our attention. We would very much appreciate the chance to look into this so will look out for your email to [email protected]. Thank you again.
@gingermintshan Hi Shannon - I’m really sorry to hear this. Please can you send us a copy of your tickets and more info about the problems you faced to [email protected] so we can investigate?
@akbounds I’m sorry you experienced some issues travelling yesterday and hope you hopped on as planned. If you’d like to share any info with us please email [email protected] with a copy of your tickets and as many details as possible.
@Maithy99 @kirby_and Hello - please let me know to which city you directed your email and anything I can use to identify this and I will look into this for you.
@ekalbs_ The refund has been processed at our end. Unfortunately we can’t confirm when the money will be available in your acc as this relates to your bank’s processes.
@kirby_and Leave this with me and I’ll look into it. I assume I will be able to find your email using the name linked to your Twitter account. If not, feel free to resend your email FAO Hazel so I can locate. Thank you!
@kirby_and Hello - to clarify; you are awaiting a response to your email? Our customer service team endeavours to reply as quickly as possible but please note that this can take a few days.
@kirby_and@aryousavvy Thanks for your tweet. Please send us an email to [email protected] including a copy of your bus tickets and the information in relation to the issues you faced and we can respond directly. Many thanks!
@vmertz We’re operating services as fully as possible but there are road & stop closures around Whitehall, Trafalgar Sq and Parliament Sq. Full details on the London page of https://t.co/Hpo2b78XiG.