Alan Ward

International Mountain Leader - ISO (HSE) Technical Adviser - Training Provider: First Aid (REC + HSE + BHF) & NNAS

[Alan Ward @bigfootservices]

@swpolice - hello, I realised how stretched you are for officers to deal with issues.
I see increasing use in the road of electric scooters, including mothers doing school runs with young children also being carried.
Is this legal?

[Alan Ward @bigfootservices]

@lufthansa - wondering if you might attempt to review my May business class issue which has been the subject of many attempts from me to resolve and close the matter of extremely poor service on two 12hr flights?

It’s getting beyond a joke now!!!!!

[Alan Ward @bigfootservices]

@lufthansa - will Customer Services reply to the issue raised about extremely poor business class flights to SE Asia back in June.

[Alan Ward @bigfootservices]

@lufthansa - can you respond please to the issue we were discussing until your Customer Services IT conveniently failed for you?

[Alan Ward @bigfootservices]

@lufthansa August 11th I was given this Feedback ID 41941889.

Just how long does it take to resolve Business Class issues?

[Alan Ward @bigfootservices]

@cardiffcouncil - I’ve twice reported fly tipping on council owned land but not received any reply, is this normal?

[Alan Ward @bigfootservices]

@cadwwales - a disappointing visit to Y Gaer near Brecon yesterday with not a shred of interpretation or way marking. Many years ago I attended a meeting with Cadw to discuss these issues and all these years later Cadw haven’t made the visitor experience any better.

[Alan Ward @bigfootservices]

@accor - I’ve been trying to claim missing points for almost a year now with no success!!

[Alan Ward @bigfootservices]

@Accor Hope she can make Customer Services more approachable and responsive to a request for support I made six months ago.

[Alan Ward @bigfootservices]

@lufthansa - hi, what’s an appropriate level of compensation when you don’t supply special meals on three out of four flights in business class?

[Alan Ward @bigfootservices]

@Accor Can we do this by email?

[Alan Ward @bigfootservices]

@accor hotels - why is it almost impossible to claim points that member hotels have failed to credit accounts with?

[Alan Ward @bigfootservices]

@Accor To what address - I’m not sure his to send you a private message. Do you mean email?

[Alan Ward @bigfootservices]

@acccor

[Alan Ward @bigfootservices]

@lufthansa - I’ve been contacted by your personnel offering a compensation reassessment but it really looks like a scam. What shall I do?

[Alan Ward @bigfootservices]

Any members at @Accor having problems claiming points that hotels have forgotten to credit member accounts.
I’m still owed points from September last year!!!

[Alan Ward @bigfootservices]

@accor - I’m still trying to resolve an issue with points not awarded for a stay in September last year. If you have a customer services department can this be investigated please.

[Alan Ward @bigfootservices]

@accor - I’m still waiting for you to credit my missing points which we’ve been communicating about for some time now.

[Alan Ward @bigfootservices]

@Accor What’s your private message address?

[Alan Ward @bigfootservices]

@accor missing points - Accor admin. failure which has not been resolved. Mercure San Sebastián Monte Igueldo 11/09/2024 - 2 nights still need to be credited to my account.