Bill Keyworth

IDC Adjunct Research Advisor & BTM Institute

[Bill Keyworth @billkeyworth]

@ianclayton @ITSMWebinars - posted the link as attachment in Brighttalk. Hope you heard my enthusiastic endorsement of USMBOK & continuum.

[Bill Keyworth @billkeyworth]

Change and Configuration Management Is Sexy Again! | Blog http://t.co/HUOA0SMu via @sharethis

[Bill Keyworth @billkeyworth]

arrived in netherlands as guest lecturer for Executive Master of Info Mgmt at Tilburg Univ. Subj= 2013 Trends Impacting IT Operations

[Bill Keyworth @billkeyworth]

Was on "talk radio" w/ Pete McGarahan re: Service Desk's role with Devops & need for IT Ops to step up "service" aspect of apps - intriguing

[Bill Keyworth @billkeyworth]

Fascinated by value prop for open source Unix SW config mgmt from Puppet Labs - model & app are opportunity to rethink Unix sys admin task

[Bill Keyworth @billkeyworth]

Huge challenges emerging in managing endpoints w/ smartphones, iPads/netbooks, tablets/blades, Android on top of windowsPCs/laptops/servers.

[Bill Keyworth @billkeyworth]

Interesting how often green IT is truly a bus service option yet is dismissed as impacting the corporate bottom line and not the IT budget

[Bill Keyworth @billkeyworth]

Joined Cutter Consortium as Sr. Consultant in Bus IT Strategies. Great to enhance connection with CIO's and IT Operational managers/staff.

[Bill Keyworth @billkeyworth]

During Ptak/Noel review of CAWorld, interesting how CA's agile development was positively positioned for achievement of IT-Bus alignment-BSM

[Bill Keyworth @billkeyworth]

good discussion re: why BSM even needed at http://www.bsmreview.com blog ...why assume that BSM is only for internal IT?

[Bill Keyworth @billkeyworth]

Looking at using Statistical Process Control for BSM - used in manufacturing to assess impact of variance. Can it be done for IT processes?

[Bill Keyworth @billkeyworth]

Listening to Service-now.com's new release - good in providing concrete product examples of how to promote IT services to business customers

[Bill Keyworth @billkeyworth]

Previewed new virtualization management offerings of CA - liked their emphasis on the need for consistent mgmt of both physical & virtual

[Bill Keyworth @billkeyworth]

Sat thru Mobile BMC Remedy OnDemand - good coverage of how/why re: mobile aspects ...was hoping to hear why Remedy OnDemand is advantageous

[Bill Keyworth @billkeyworth]

Spent beneficial hour w/ BMC re: Global Services. Good BSM strategy of "tangible bus values" but BMC still defining BSM as integrated ITSM

[Bill Keyworth @billkeyworth]

Working on commentary/responses to BDNA and Cloud.com briefings - interesting capabilities as relating to BSM initiatives