Binh Vong

US Lawyer in Southeast Asia | Tech and cross-border stuff

[Binh Vong @binhvong]

@united @united - you told me to book my own hotel because your partner hotels were full when my flight was delayed for 3 days (and eventually canceled) and that you would reimburse me. Now you’re saying you can only reimburse up to $200? So anything between $1 and $200?

[Binh Vong @binhvong]

@united @united your agent told us on a call that any airport personnel can cancel any passenger’s reservation without notice and without such passenger’s consent. Why? What kind of policy is that?

[Binh Vong @binhvong]

My @united story

This was after two flight cancellations, being rerouted to another city and spending almost ten hours at the airport from 10pm to 7am only to have my second flight canceled (where United boarded us at 3:30am then deplaned everyone at 4:30am).

[Binh Vong @binhvong]

@SecretaryPete @PeteButtigieg Thanks, what about reimbursements for accommodations while we’re stranded?

[Binh Vong @binhvong]

@united @united If you’re sorry, why did you cancel my rebooked reservation for July 22 (which is alr 3 days after my original flight date) and without notifying me? I only found out after looking up my confirmation no. I don’t want your credit. I want to see my family.

[Binh Vong @binhvong]

@united If you’re sorry, why did you cancel my rebooked reservation for July 22 (which is already 3 days after my original flight date) and without even notifying me? I only found out after looking up my confirmation no. I don’t want your credit. I want to get to my destination on time.

[Binh Vong @binhvong]

@united

[Binh Vong @binhvong]

I work abroad and see my parents about once a year. I was planning to spend six days with them at their home in Charlotte after my wedding. However, because of @united flight cancellations, I will now only be able to spend 2.5 days with them (tbc)

[Binh Vong @binhvong]

@united sending us messages that the flight was delayed hours after you deplaned the flight (four hours after the initial take off time) and told us in person that the flight was canceled is not cool. This added to the confusion and chaos…

[Binh Vong @binhvong]

but United didn’t even try to put me on standby on any of these after knowing that I want to get to Charlotte asap.

[Binh Vong @binhvong]

in downtown Seattle and, of course, United would not pay for the ride to and from the hotel. Finally, when I checked after the fact, there are 6 or 7 United flights from Seattle to Chicago each day and 3 flights from Chicago to Charlotte

[Binh Vong @binhvong]

@melvinyuan hi! @melvinyuan