Binidh Gupta

Chartered Accountant, Lawyer, CFA

[Binidh Gupta @binidh]

Complaint for Swiggy refund register with @ConsumerCom still @Swiggy not issuing refund
Last option seems to proper case @jagograhakjago complaint number: 9222378

@jagograhakjago look into the issue pls

[Binidh Gupta @binidh]

@cromaretail Service requests status have been changed to resolved without even being actually resolved or even communication to the customer @cromaretail

[Binidh Gupta @binidh]

@cromaretail not able to connect to your executives for service request number 777300003028, also no communication has been established from the Croma side as well

[Binidh Gupta @binidh]

@cromaretail Since my concern is not being addressed so far ... You can close the ticket and I'll be arranging for 3rd party service... However, this experience is definitely going to effect my future decision to buy a product of or from croma ... @cromaretail

[Binidh Gupta @binidh]

@cromaretail Service delayed is equivalent to service denied is all I want to say at this point of time ...

[Binidh Gupta @binidh]

@cromaretail I don't think the issues can be resolved by croma ... Being a service ticket open for over 5 days with no communications is a big internal concern on process handling...

[Binidh Gupta @binidh]

@cromaretail Waiting for the prompt action

[Binidh Gupta @binidh]

@cromaretail I have already mentioned that in the ticket ... But still I am not getting call from your service team

[Binidh Gupta @binidh]

@cromaretail I don't see any progress on the same ... I haven't received any calls from any of your team ...
Also not able to call your customer care number as well ... Status as per your portal is attached which is again a wrong status

[Binidh Gupta @binidh]

If you are planning to buy @cromaretail brand products... Please reconsider... Service tickets created 6 days back are not even considered for communication... Moreover, has been put into the status of "pending communication from the customer" #serviceissues #qualityissues

[Binidh Gupta @binidh]

@AmazonHelp Details have been shared multiple times however waiting for communication from your team for over 24 hours

[Binidh Gupta @binidh]

@amazonIN @havellsindia This level of service is unacceptable. Two leading brands failing to resolve a basic service request within a reasonable timeframe reflects poorly on your customer commitment. Immediate action is expected.
#CustomerServiceFail #PoorSupport #Accountability

[Binidh Gupta @binidh]

@AmazonHelp No problem so let me take care of the issue this way ... I will get the installation done directly from the brand and you can refund the money collected... Also you can respond to the consumer forum complaint for non fulfilment of service... Thank you. ..

[Binidh Gupta @binidh]

@AmazonHelp Also you want me to provide the same details for the 3rd time even though no resolution has been provided for the first 2 times ... ???

[Binidh Gupta @binidh]

@AmazonHelp Team member please make this point for 20th time ... Your normal channel of communication ie raising issue via Amazon app are not able to solve the issue ... So I totally understand that Amazon is not even keen to solve the issue in hand

[Binidh Gupta @binidh]

@AmazonHelp Dear @amazonIN member ...I have placed multiple requests for call back however they are not calling back for your reference placing order ID here 405-1651100-6356359 also associated phone number ends with ***830

[Binidh Gupta @binidh]

@AmazonHelp Since all details including phone number ads already provided you guys can arrange for a callback after reading into the issue

[Binidh Gupta @binidh]

@AmazonHelp Also have to hangup the call as nobody answered for more than 15 mins

[Binidh Gupta @binidh]

@AmazonHelp Is this a bot ... I mean to say if you just want customer issues are not to be addressed and make him frustrated and repeat the concern for 100th time thn this method of addressing is ok

[Binidh Gupta @binidh]

@AmazonHelp Dear agent...I have raised the issues on Amazon platform, and please don't tell me that is not accessible... Also I have shared the consumer forum compliant number as well @amazonIN