BG

[BG @birajweb]

Hey @ray_ban can I get a clarification on https://t.co/qzbYqT411b
I would to know how you calculate days so that 12Th to 18Th is “beyond 7 days", The product was delivered on 12Th Nov, I raised the return request on 18th, hope it's a genuine mistake and not intentional.

[BG @birajweb]

@AmazonHelp Well I did reached out to Amazon India, Amazon India's chat support, Amazon India's Email support no one provided any support.

[BG @birajweb]

@LGIndia @LGIndia FIY after multiple calls, the local service center is now saying it's a non issue from their perspective so I'll have to live with this defective TV worth 1 lakh even if I'm not satisfied. They still want to come visit tomorrow but just as a formality and no replacement.

[BG @birajweb]

@LGIndia I'm seeing terrible grey uniformity in my newly bought oled tv from https://t.co/1xj2lSJxIX but there is no straightforward way to ask for replacement I'm being referred to lg and local service centre by each other for the replacement but no dice.

[BG @birajweb]

@LGIndia Done!

[BG @birajweb]

@AmazonHelp @amazonIN . @jagograhakjago

[BG @birajweb]

@AmazonHelp To sum of the scale customer harassment being done by @amazonIN
1. 9 Failed return request.
2. 28 Days since initial return request created.
3. 3 False advance return promise (see below)
4. 20+ times contacting customer support with no resolution

[BG @birajweb]

@AmazonHelp @amazonIN

[BG @birajweb]

@AmazonHelp Please at least read the reply, I said I did contacted via email and you guys did not resolved anything.

[BG @birajweb]

@EcomExpress_Ofc It's been 5 days and in the meantime instead of getting any solution our recent return request also got cancelled, how there has been no action taken against the local team after doing this 8 times is beyond me.

[BG @birajweb]

@AmazonHelp On top of that how about the straight up lies by @amazonIN support team saying that they will process the advance refund after 2 failed attempt yet we are sitting on the 8th attempt still no refund.

[BG @birajweb]

@AmazonHelp Yeah I did already and shared the result of it. It did not helped at all. I hope you understand how insane this is to keep arranging reverse pickup knowing that it's been failing with the same vendor for 8 times and telling the customer that you are doing everything you can.

[BG @birajweb]

@AmazonHelp There was no point in this, item still not picked up, still not processed the advance refund that was promised several times, still asked to wait again for the 8th time for a pick with the same provider. This is ridiculous.

[BG @birajweb]

@EcomExpress_Ofc Again we can see the status as "return not complete" today, as usual no call, no sms, no visit was made and this was the 8th time we tried returning the order and got the same result, this is the height of customer harassment.

[BG @birajweb]

@AmazonHelp Not sure if you are being intentionally ignorant but it would not surprise me after what I've been experiencing with @amazonIN I said multiple times that I HAVE CONTACTED YOUR SUPPORT TEAM AND DID NOT GOT A SOLUTION (6 TIMES)- FROM YOUR APP NOT FROM ANY LINK YOU PROVIDED HERE.

[BG @birajweb]

@AmazonHelp I'm not sure if you read that I have already connected amazon chat support 5 times and did not got a clear resolution which is why I'm writing it here publicly.

[BG @birajweb]

@AmazonHelp Also there is some NOC team that is accepting what the courier said I said, but not what I myself is saying over and over again.

[BG @birajweb]

@AmazonHelp Every time they said that they had an update that "Customer cancelled the return" which I did not and clarified that I never got any call or SMS or visit from any pickup agent and resolution is that it'll be picked up the next day which never happened (6th attempt ongoing)

[BG @birajweb]

@AmazonHelp There is no point, I have contacted chat support 5 times. It's a clear case of customer neglect.