Bitmart Customer Support

Official Support of @BitmartExchange. NEED HELP? send us a DM for any questions or complaint.

[Bitmart Customer Support @Bitmart_cst]

🚨Important Notice🚨

Due to increased traffic on the BitMart App and website, some users may experience withdrawal delays and other service-related issues. Send us a DM to assist with your withdrawal issues.
#Bitmart #BitmartExchange @BitMartExchange
👇
https://t.co/jzrHzkDkS4

[Bitmart Customer Support @Bitmart_cst]

We apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Jibon Saha @JibonSaha1232]

@BitMartExchange @BitMartExchange I was not aware of this, so I accidentally deposited $20, but it hasn't been added to my account. What should I do now?

[Bitmart Customer Support @Bitmart_cst]

Send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Malik Luqman @MalikLuqma41168]

@BitMartExchange Hello BitMart Support,
I have two withdrawal transactions that have been stuck at "Created" since 26 July 2026.

Both withdrawals have no TXID and have not moved to Processing. Please check both transactions and let me know if you need any documents from my side.
Thank you.

[Bitmart Customer Support @Bitmart_cst]

We apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Malik Luqman @MalikLuqma41168]

@BitMartExchange Hello BitMart Support,
I have two withdrawal transactions that have been stuck at "Created" since 26 July 2026.

Both withdrawals have no TXID and have not moved to Processing. Please check both transactions and let me know if you need any documents from my side.
Thank you.

[Bitmart Customer Support @Bitmart_cst]

Hello, Please send a DM so that we can assist with processing your withdrawals manually. Thank you!

[Malik Luqman @MalikLuqma41168]

@BitMartExchange Hello BitMart Support,
I have two withdrawal transactions that have been stuck at "Created" since 26 July 2026.

Both withdrawals have no TXID and have not moved to Processing. Please check both transactions and let me know if you need any documents from my side.
Thank you.

[Bitmart Customer Support @Bitmart_cst]

🚨Important Notice
Due to increased traffic on the BitMart App and website, some users may experience withdrawal delays and other service-related issues.

Send us a DM to assist with your withdrawal issues.
#Bitmart #BitmartExchange @BitMartExchange
👇
https://t.co/jzrHzkCN2w

[Bitmart Customer Support @Bitmart_cst]

Please send a DM so that we can assist with processing your withdrawals manually. Thank you!

[Randy Chan @RandyChan83]

@BitMartExchange @BitMartExchange @cz_binance @wirexapp @justinsuntron

Even the main administrator of Bitmart's discord is trying to scam users w withdrawal issues through official ticket system.

Asked to pay fees of USDT $3k to external wallet to withdraw what is rightly my crypto asset. Help!

[Bitmart Customer Support @Bitmart_cst]

Please send a DM so that we can manually process your withdrawal. Thank you!

[Gabriele @Gabr74iele]

@Bitmart_cst I send you many message though your web site chat assistance. You are keeping Money of all the people!

[Bitmart Customer Support @Bitmart_cst]

Please send a DM

[Matias Flores @matijwl13]

@BitMartExchange bitmart please i need support contact me please

[Bitmart Customer Support @Bitmart_cst]

Hello

[Gabriele @Gabr74iele]

@Bitmart_cst I send you many message though your web site chat assistance. You are keeping Money of all the people!

[Bitmart Customer Support @Bitmart_cst]

Hello

[Matias Flores @matijwl13]

@BitMartExchange bitmart please i need support contact me please

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Matias Flores @matijwl13]

@BitMartExchange bitmart please i need support contact me please

[Bitmart Customer Support @Bitmart_cst]

We apologize for the inconvenience. I’ve replied to your message in the DM. Kindly check and respond. Thanks!

[AAAAAA @AndrezMarquez9]

@Bitmart_cst Transaction ID / Hash: 31970154
• Blockchain Network: Solana
• Currency: SOL
• Amount: 9.802904

Where my token? And I ve other 80 sol there that I can t move. This is a scam. Hope we are all together against you and you go to jail forever.

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Gabriele @Gabr74iele]

Total silence from @BitMartExchange .
What a respect x customers?
Zero assistance
Zero answer by their chat
All withdrawls blocked...
Many tokens suspended
Is this a legal scam?
Community?

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Trader JR @Crypto_MarketD]

@BitMartExchange BitMart, what does this mean? You won't let me close my trades, and no withdrawal requests are coming through either.

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[mohamed radwan @radwan1radwan]

@BitMartExchange Please excute my withdrawal which is pending from 27/7/2026
Tickets 1488958

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Momo @Moushasaan]

I really need the crypto community's help.

Last Sunday, after @BitMartExchange announced they were closing, I initiated a withdrawal of my remaining funds. It's now been 11 days, and I still haven't received anything.

I've submitted multiple support requests and follow-up messages, but I haven't received a single response.

My portfolio consisted of SPX, Toshi, Griffain, Labubu, and other tokens. I bought most of them near their all-time highs, and today they're down around 95% from those peaks. I know I made mistakes—I never took profits because I truly believed in the projects and held through everything.

I'm not asking for my portfolio's value at its peak. I'm simply asking for the remaining value of my tokens that I rightfully own.

I'm just a regular person who works 60 hours a week. Every paycheck, I invested about 30% of my income to slowly build this portfolio. It took a lot of sacrifice, discipline, and long hours. Seeing it disappear like this without any communication is devastating.

If you have a platform or a voice in the crypto community, please help me by tagging BitMart, sharing this post, and helping it reach someone who can resolve this issue. I'm only asking for what's mine.

Please, @BitMartExchange , process my withdrawal or provide an update. Silence is not an acceptable response.

Thank you to everyone who shares this. Every repost and tag could make a difference.

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[LePlinto @LePlinto]

@BitMartExchange Why won't they let me withdraw money?

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Eagle_Trader_ @eagle_trader_]

@BitMartExchange I have placed a withdrawal but it's not processed. Why?

[Bitmart Customer Support @Bitmart_cst]

Hi, we apologize for the inconvenience. If you’re experiencing issues or delay with your withdrawals, send us a DM so that we can provide immediate assistance to fast track and process your withdrawal manually. Thanks!

[Khaled Ajami ⚡️ @kdajami]

10+ days since @BitMartExchange shutdown news & EVERY withdrawal attempt I make FAILS. 🚨
​• Level 2 KYC Verified ✅
• Tried multiple coins/chains ❌
• Multiple tickets ignored ❌
​Stop trapping user funds and process withdrawals! @cz_binance
​#BitMart #Crypto

[Bitmart Customer Support @Bitmart_cst]

Hello

[Khaled Ajami ⚡️ @kdajami]

10+ days since @BitMartExchange shutdown news & EVERY withdrawal attempt I make FAILS. 🚨
​• Level 2 KYC Verified ✅
• Tried multiple coins/chains ❌
• Multiple tickets ignored ❌
​Stop trapping user funds and process withdrawals! @cz_binance
​#BitMart #Crypto