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Doctor/ Public Health

[VK @bitu0091]

@EaseMyTrip I won’t be booking through @EaseMyTrip again, even if it’s the last available option, and I’ll be sharing this advice with others to help them avoid similar issues.

[VK @bitu0091]

@EaseMyTrip Lesson learnt: Whenever you book through online travel websites, screen record the entire booking process. Screenshots after the fact may not be enough if what is displayed changes after payment. As a consumer, preserving evidence is essential. Based on my experience,

[VK @bitu0091]

@EaseMyTrip Simply repeating your booking record does not explain this discrepancy. I reported it immediately after booking, before check-in, and have shared supporting evidence. Please address the misleading display instead of reiterating your internal records.

[VK @bitu0091]

@EaseMyTrip Your response misses the core issue. I am not disputing what your records now show. I am disputing what your app displayed before payment. The room was shown as “ROOM WITH BREAKFAST + LUNCH/DINNER” with “Breakfast & Lunch or Dinner” included.

[VK @bitu0091]

@EaseMyTrip I booked based on this. Immediately after payment, the booking changed to “Breakfast not included.” This is misleading. Kindly resolve the issue and process the appropriate refund.

[VK @bitu0091]

@EaseMyTrip I booked based on this. Immediately after payment, the booking changed to “Breakfast not included.” This is misleading. Kindly resolve the issue and process the appropriate refund.

[VK @bitu0091]

@EaseMyTrip This screenshot was taken shortly after the booking and reflects how your app displayed the room. It clearly shows “ROOM WITH BREAKFAST + LUNCH/DINNER” with “Breakfast & Lunch or Dinner” included..

[VK @bitu0091]

@EaseMyTrip I raised this issue immediately after booking, before check-in, due to the change in room inclusions after payment. Kindly consider this request and confirm at the earliest.

[VK @bitu0091]

@EaseMyTrip As an alternative resolution, if cancellation before check-in is not possible, I request that my booking be ended after the first night’s stay and that the remaining three nights be cancelled with a full refund for the unused portion.

[VK @bitu0091]

@EaseMyTrip I am still waiting

[VK @bitu0091]

@EaseMyTrip Kindly respond

[VK @bitu0091]

@TheIncNews Yea

[VK @bitu0091]

@EaseMyTrip Kindly cancel my booking and process a full refund.

[VK @bitu0091]

@EaseMyTrip The room displayed complimentary breakfast & lunch/dinner before payment. Immediately after the booking was confirmed, the inclusions changed to breakfast not included. I raised the issue immediately, have not checked in, and am still waiting in the hotel lobby.

[VK @bitu0091]

@EaseMyTrip Kindly cancel my booking and process a full refund.

[VK @bitu0091]

@EaseMyTrip The room displayed complimentary breakfast & lunch/dinner before payment. Immediately after the booking was confirmed, the inclusions changed to breakfast not included. I raised the issue immediately, have not checked in, and am still waiting in the hotel lobby.

[VK @bitu0091]

@EaseMyTrip Kindly cancel my booking and process a full refund to my original mode of payment at the earliest, as the booking terms displayed before payment were materially different from those reflected after the booking was confirmed.

[VK @bitu0091]

@EaseMyTrip I have not checked in yet and am still waiting in the hotel lobby for this issue to be resolved. Kindly respond urgently

[VK @bitu0091]

@EaseMyTrip The room showed complimentary breakfast & lunch/dinner before payment. Immediately after booking, the inclusions changed to breakfast not included. I raised the issue immediately and am still waiting in the hotel lobby without checking in. How long will this take to resolve?

[VK @bitu0091]

@EaseMyTrip or initiated the cancellation request earlier, they would have approved the cancellation. We had already escalated the issue with EaseMyTrip before 9:00 AM, immediately after noticing the discrepancy. The delay was entirely on EaseMyTrip’s end, and I shud not be penalized for it.