Looks like public shaming may work. Someone from @VerizonSupport responded to a DM. Will see what happens. I will give credit where credit is due if something happens. Wish me luck.
@VerizonSupport your website rep has stopped responding to me. Apparently they didn't like the threat of moving to another service. The automated DM was really helpful FYI. I'd like a call back. You have my number.
@VerizonSupport I am now getting intermittent asssitance from one of your reps on the website. They seem to be clueless on the details of my account, even though the information should be right in front of them.
@VerizonSupport I asked for a call back from a supervisor 3 days ago, and did not get it. The rep I talked to that day is named Rosel and her rep id is 9027333 her supervisor name is Ryan, and they blew me off. What are you going to do about it?
@VerizonSupport we have wasted 8 hours trying to correct a problem you created. When did your service turn to absolute crap? You have handcuffed your stores and no longer allow them to make changes. This is pathetic.
@VerizonSupport what the hell is going on with your customer service? Been trying to fix something for 3 days, and lost 8 hours because no one will answer a phone. About ready to bail on your crappy service.
“I always tell my drivers, when you see that you are gaining on another car, have a plan to pass him when you get there. Either go left, go right or go through him. Never catch him, slow too his speed then start working on a plan” - Bud Moore.