Blackrabbitlondon

Brand consultant

[Blackrabbitlondon @blackrabbitlon]

@british_airways Lindy. I have NEVER requested a voucher. You took it upon yourselves to issue one. In this case, would you not agree what you have done is in fact not ethical nor does it comply with regulations

[British Airways @British_Airways]

@blackrabbitlon Hi, the information about requesting a voucher can be found on https://t.co/Lkv0xwOpcC. Once a voucher has been requested, it can't be converted to a refund. Lindy

[Blackrabbitlondon @blackrabbitlon]

Is this even legal @British_Airways Lisa?

[British Airways @British_Airways]

@blackrabbitlon We're sorry for any disappointment. I'm afraid once a voucher has been issued, we're unable to offer a refund. Unfortunately this isn't something we're able to overturn. Lisa

[Blackrabbitlondon @blackrabbitlon]

@British_Airways how can you justify this when no choice was ever given to me on a rerun or voucher. Is this your way to bend the rules and cheat your customers out of the refunds they are lawfully entitled too?

[Blackrabbitlondon @blackrabbitlon]

@British_Airways we’re all having a tough time at the moment and it’s really unfair to punish your loyal customers like this.

[Native Dancer @native_dancer]

Here’s a lil vid we made for the extended version of ‘Currents’ 🌸🌸🌸 📽: @blackrabbitlon

[Blackrabbitlondon @blackrabbitlon]

@British_Airways after being a loyal customer for decades I finally receive a response from your customer services department stating you can’t refund my flights as a voucher has already been issued. As the DOTs site states, that’s illegal and I am entitled to a full refund.

[Blackrabbitlondon @blackrabbitlon]

Trench lessons @FMMuca #burberry

[Blackrabbitlondon @blackrabbitlon]

Waiting for the @FMMuca first years. Brand experience in store day...loving these penguins @LVMH

[Blackrabbitlondon @blackrabbitlon]

@FMMuca have an awesome time !!!