Edila Stace-Smith

Founder & Creative Director of Blank Tela Studio - a creative studio specialising in branding, custom web design, inclusive stock imagery and mentorship.

[Edila Stace-Smith @blanktelastudio]

@JawnRocha @streamlabs Hey! I just sent you a DM with some more info.

[Edila Stace-Smith @blanktelastudio]

@JawnRocha @streamlabs You're welcome!

[Edila Stace-Smith @blanktelastudio]

@JawnRocha @streamlabs Thanks! We are currently investigating this issue now. I will get back to you once I have some more information on why this would be happening!

[Edila Stace-Smith @blanktelastudio]

@lomadia @streamlabs Hey there! I'm with the Streamlabs Support team. Please try removing the sub-goal, logging out in StreamlabsOBS, logging back in and re-adding the sub-goal but to a new scene.

Here is my Discord too so I can assist you in DM if you like.
Ed#0818 🙂

[Edila Stace-Smith @blanktelastudio]

@WarnTV @streamlabs Hey! I'm with the Streamlabs Streamer Success team. What issues are you having exactly? Feel free to add me on Discord if you like. 🙂

Ed#0818

[Edila Stace-Smith @blanktelastudio]

@Weazel_1991 @streamlabs Sounds good!

[Edila Stace-Smith @blanktelastudio]

@NrageGamingTV @streamlabs Hey! I'm with the Streamlabs Streamer Success team. Are all of your alerts broken or just specific ones? Is it the sound, image or both that is not appearing? Add me on Discord if you like so I can take a look at this for you. 🙂

Ed#0818

[Edila Stace-Smith @blanktelastudio]

@BBPaws @streamlabs Hey! I'm with the Streamlabs Streamer Success Team. Did your subs show in your recent events even though the label didn't update? Or did your subs not register anywhere? Do you also have resubs enabled as well? Feel free to add me to Discord too!

Ed#0818

[Edila Stace-Smith @blanktelastudio]

@catp0wer Hey there! I'm with Streamlabs Streamer Success team. What seems to be the issues you are having with StreamlabsOBS? Happy to help! 🙂

[Edila Stace-Smith @blanktelastudio]

@JonnoPlaysCoC @streamlabs I now see your Discord invite! :)

[Edila Stace-Smith @blanktelastudio]

@JonnoPlaysCoC @streamlabs Ed#0818

[Edila Stace-Smith @blanktelastudio]

@JonnoPlaysCoC @streamlabs Hey! I'm with the Streamlabs Streamer Success Team. Do you have the 'Automatically Reconnect' settings enabled in the Advanced settings in StreamlabsOBS?
https://t.co/92bl2ahmq0

Feel free to add me to Discord as well so I can take a look at this issue for you! 🙂

[Edila Stace-Smith @blanktelastudio]

@Lokazo86 @streamlabs Could you add me on Discord so I can help you resolve this?
Ed#0818

Thanks!

[Edila Stace-Smith @blanktelastudio]

@swebliss @streamlabs Hey! I sent you a DM via Discord. Happy to help you sort this out. 🙂

[Edila Stace-Smith @blanktelastudio]

@RageDarling @streamlabs @NerdsPwn OK, I can see you are speaking with them now as I was about to suggest this as they will be able to assist you with the code in the alert package. Let me know if you have any other issues with your alerts outside of this!

[Edila Stace-Smith @blanktelastudio]

@RageDarling @streamlabs @NerdsPwn Did you get this alert package from our themes store in StreamlabsOBS or from NOD' directly?

[Edila Stace-Smith @blanktelastudio]

@TheAutoKorrect @streamlabs Hey! I'm with the Streamlabs Streamer Success team. Please log out of Twitch in your browser, clear your cache and cookies and log back in. Then log out of Twitch in StreamlabsOBS, log back in and try to go live again.