When contacting @SCsupport they have asked me to chat with Otto which is a support AI iPod of SoundCloud but at SoundCloud support the chat the AI chat is not called Otto and I asking and he said that he's just called SoundCloud support
SC Support Bot repeatedly says a support ticket was created for my OAC request (artist Blu SZX), but I receive no case number or email, or human follow-up. I even reported that issue in a new.
Can you verify whether any real case exists and escalate to a human specialist? I have screenshots. I've done this already 4 times and nothing is happening
@SCsupport@SoundCloud If that is Otto, then that is exactly the bot I’ve already used 4 times, and it is the one repeatedly claiming tickets are created without giving me a case number or any human follow-up. Please confirm whether this is the same bot and manually escalate the issue.
@SCsupport Reply to them with this:
@SCsupport I don’t see any bot called “Otto” in the Help Center. The support interface I’m using is labeled “SoundCloud Help Bot / Chat with SoundCloud.” @SoundCloud
@SCsupport SC Support Bot repeatedly says a support ticket was created for my OAC request (artist Blu SZX), but I receive no case number or email and no human follow-up. I even reported that issue in a new chat and the bot just repeated itself. @SoundCloud
Can you verify whether any real case exists and escalate to a human specialist? I have screenshots. I've done this already 4 times and nothing is happening
@SCsupport SC Support Bot repeatedly says a support ticket was created for my OAC request (artist Blu SZX), but I receive no case number or email and no human follow-up. I even reported that issue in a new chat and the bot just repeated itself. @SoundCloud