Joe Mapleston

[Joe Mapleston @bluejoe555]

@GreenFlagUK So you can say in private that your T&Cs allowed you to treat her as a new customer and milk her dry? No point. Account cancelled and AA have got her. 22 years old with potentially 50 yrs of driving ahead and can guarantee she will never consider Green Flag.

[Joe Mapleston @bluejoe555]

@GreenFlagUK How to lose a customer for life by Green Flag. Daughter been paying for cover but forgot to switch her recently purchased new car. Broke down on M25 and want to charge £400 for recovery. Legally, perfectly in line with T&Cs. Morally, utterly corrupt.

[Joe Mapleston @bluejoe555]

@TheAA_UK Happy to take my money but don’t want to talk about the appalling service. Sounds about right. Btw the 6 hr wait was an estimate, told not guaranteed as very busy. Based on earlier service no trust in what we were being told so left for unattended recovery.

[Joe Mapleston @bluejoe555]

@TheAA_UK No idea. Rang complaints number this morning only to be told it’s actually a sales line and they just log complaints if they feel like it which I assume is never. Happy to speak to me last night and take my money but won’t discuss anything as it’s my daughter’s policy.

[Joe Mapleston @bluejoe555]

@TheAA_UK Continually called “lovey” by the agent. I wouldn’t disrespect or patronise her by calling her darling or my love or similar so a bit of respect back might have been nice.