@KeithWL @stanleytools Keith, we're sorry to hear this. Are you leaving the hose on with a nozzle connected? It is advised that you avoid doing so with stretch hoses. If this is not the case, please give us a call so we can learn more to help. 1.866.771.2663 M-F from 8 am - 4:30 pm PT. Thank you!
Every year a panel of construction industry Pros judges the Pro Tool Innovation Awards and recognizes certain products for innovation, performance, features, and value. This year, our FATMAX® POLYFUSION® Hot Water Hose won a coveted #PTIA
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@kwaldo Hi there! We're sorry your experience has not been great. You should absolutely receive a confirmation receipt via web. Regarding the wait time, we apologize, as this is our busiest time of year. DM your number and we'll have someone call today. -Larena
@demon_on_skates @craftsman@OrchardSupply Nigel, we apologize for the wait time. Please continue to work with our customer service team for your warranty claim. They will check stock for any replacement needed and ship to you. -Larena
@AWeekOrAWeekend@stanleytools We're sorry to hear this. What name is your warranty claim under? Once you're able to confirm, we'll have someone call you at the number we have on file.
@Domkizzle Hi Craig, we're sorry to hear you feel that way. Our designers craft our furniture so that you are able to get years of enjoyment out of it. We'll be sure to forward your feedback appropriately.
@valerieslo We're sorry to hear this. Since you just purchased the unit, the quickest resolution is to exchange it, rather than create a warranty claim through us. This process does take 7-10 days, although, we are happy to help either way!