after a couple of years of working in hospitality you start to develop an almost supernatural sixth sense for if a customer is going to be rude or difficult, going off very slight, almost imperceptible cues, like a south african accent
one of my partners once was like 'you're not that pretty' during a tender moment
i rolled over in the fetal position and groaned for like an hour, and then he went and made me an im sorry card out of construction paper and markers and stickers