Salespeople start protecting territory when leadership stops protecting the rules.
Rep A has been prospecting the account in their territory.
Rep B knows the prospect from a previous relationship.
Leadership makes an exception.
“The deal is too important.”
One exception becomes another.
Soon boundaries mean nothing.
Information about opportunities stops being shared.
Trust in management starts eroding.
Because if rules can change at any moment, people stop believing the rules will protect them.
Leaders often call it sales ego.
Sometimes it is.
Often it is inconsistent leadership.
And once trust goes, good people eventually leave.
The market changes before leadership realizes it.
Sales knows first.
Objections increase.
Frustration becomes more common.
Positioning stops landing.
New competitors start appearing in conversations.
Sales sees the shift before it appears in the numbers.
But the first reaction is often to blame sales performance.
Instead:
Listen to your team.
Review lost deals.
Look for patterns.
The market is constantly giving you feedback.
Strong leaders pay attention and adapt.
#SalesLeadership #SalesPerformance #B2B
Activity is often mistaken for performance.
Numbers are below target.
But the rep is everywhere.
Traveling.
Events.
Calls.
Always “busy.”
So you give it time.
Because it looks like progress.
Effort alone does not guarantee performance.
Measure what converts.
Not what looks busy.
#SalesLeadership #B2BSales #SalesManagement
The moment your team starts explaining performance, accountability starts to slip.
“Market conditions are hard.”
“Competition is fierce.”
“The timing is not right.”
And yes, it may be true.
But the problem starts when those explanations become acceptable.
A strong sales leader does one thing differently:
They don’t stop at the explanation.
They push the team to decide:
“What are we going to do differently despite it?”
External factors are real.
But the moment they become the explanation, you stop focusing on what you control.
And that’s where performance drops.
#SalesLeadership #B2BSales #SalesManagement
Sales is hard. Rejection sucks. Losing sucks. There’s no way around that.
I used to go for a walk. Process it. Get it out of my system. Come back to my desk. Learn what there was to learn. And carry on.
Because the job is not about avoiding rejection.
It’s about showing up again and committing to the process anyway.
This is what sales coaching is for.
Not motivation. Not pep talks.
Building the discipline and resilience that keeps you moving forward.
#CEO #SalesLeadership #SalesCoaching
Loyalty is not a reason to promote.
Loyalty tells you who showed up in the past.
It does not tell you who can lead the next phase.
Look at the person leading your sales team. Ask one question.
Is this person built for where you want to go?
#CEO#SalesLeadership#B2BSales
Don't mistake flexibility for agility.
When the team is small, flexibility works.
Everyone has context. No rulebook needed.
Then the team grows. What worked at five sales people breaks at fifteen.
Informal processes mean decisions take longer than they should.
Who to ask. How to frame it. Which stakeholder to move first.
Selling time becomes lobbying time.
Some get exceptions others don't. The team sees it.
They don't experience flexibility. They experience double standards.
You need enough structure that decisions are consistent.
And your team's energy goes into selling.
Structure is not the opposite of agility.
It is what agility actually requires.
#CEO #SalesLeadership #B2BSales
The annual performance review is an HR requirement. Not feedback.
Feedback has one objective: performance improvement.
It doesn't happen once a year. It happens in real time.
After a meeting. After a call. After a lost deal. After a win.
So tomorrow looks different.
Sales managers rarely do it.
They don't want to seem critical.
They are afraid of damaging the relationship.
Nobody requires it.
So they wait for the annual review. And call it feedback.
Make feedback part of your sales manager's KPI.
When it becomes part of your sales culture, your team stops dreading it. They start looking forward to it.
That is how performance gets built.
#CEO #SalesLeadership #B2BSales
Revenue coming in feels good.
But deep down you are anxious. You know it can disappear.
That feeling is a signal.
When numbers go up, prospecting often stops. Existing clients keep the team busy. New business feels less necessary.
I did it too.
If the system doesn't require it, it gets skipped.
Build prospecting into the structure through incentives and accountability, or your team will sit on existing clients.
A client today is not guaranteed to be a client tomorrow.
The clients you have today are the result of work already done.
The question is what your team is building for tomorrow.
#CEO #SalesLeadership #B2BSales
@drgurner Congratulations on your offers. Another testimony of the meaningful work you do and how you influence people to become better versions of themselves!
You give your sales team the freedom to prospect wherever they see fit.
More targets. More chances to close. More revenue.
Makes total sense. The sales reps are thrilled.
The exact opposite happens.
Going everywhere is not going anywhere.
When reps hit resistance, they move on. Different region, different client type. It just wasn't the right market. It just wasn't the right client type.
You believe them. You let them move on again.
Over time little compounds. Little builds.
15 years as a classical pianist taught me one thing: focus is not a constraint. It's how performance gets built.
Define the focus for your team and yourself before you mistake movement for progress.
Focus is the foundation for growth.
#CEO #SalesLeadership #B2BSales
Have you ever made an expensive sales hire mistake?
It usually starts with: "We got the sales person from our large competitor. We are set. This changes our game."
Twelve months later. Nothing closed.
Here is what happened: at a big company, the brand opens the door. At yours, the rep is the door.
A book of business built on a global logo rarely travels with the person who carried it. The clients bought the name, not the rep.
So the number on the resume? It's not the signal you think it is.
When evaluating a sales hire, I ask myself one question:
What truly sets this candidate apart beyond the company they come from?
If I cannot answer that clearly, they are not a closer. They are someone who rode a famous name.
Because what you are really hiring is character and resilience. Those don't come with a logo. Reps from smaller companies have a different build.
#SalesLeadership
#B2BSales
#SalesStrategy
#ScalingSales
Tell me how your sales manager leads and I’ll tell you how successful your team can be.
5 elements you see in scalable sales organizations:
1. Performance is managed, not reviewed Performance is not a once a year conversation. It is forward looking, actively managed throughout the year. Team meetings, 1-on-1s, and pipeline reviews are fixed in the calendar. Non-negotiable.
2. Goals go beyond the revenue number A revenue target means nothing without knowing what it takes to get there. How many calls to get a meeting. How many meetings to close a deal. The activity drives the number.
3. Coaching and development Call recordings get reviewed. Lost deals get debriefed. Reps get role play, training, and support. Not just targets.
4. The right incentive structure A structure that rewards performance. The more you sell, the more you earn. Seems obvious. In practice, it often isn’t.
5. Clean data that drives decisions The CRM is maintained and trusted. Reps and managers have visibility on the data that actually matters, and they use it to make decisions.
Sales manager is a full-time job. Not a title you give your best rep as a reward. Not a role someone figures out on their own.
Pick that person wisely. And give them the ownership to do the job.
#SalesLeadership
#B2BSales
#SalesStrategy
#ScalingSales
At the beginning of your growth, your sales team sells everywhere, no borders, no restrictions.
Makes sense. You’re short on coverage, and every deal matters.
But as the team grows, the “everyone sells everywhere” strategy stops working.
What felt flexible starts to create friction.
Reps fight over territories.
Reps feel unsafe and unsupported.
Energy shifts from selling to defending turf.
Scalability requires clear territorial definition. It’s not bureaucracy, it’s structure, protection, foundation.
It gives salespeople ownership and boundaries that build trust and focus.
It gives leadership clarity to coach, scale, and see where overlap, gaps, and wasted effort are slowing growth.
When territories become part of your operating system, productivity goes up, coverage improves, and revenue becomes scalable.
Growth doesn’t just happen. It’s built on structure.
#SalesLeadership
#B2BSales
#SalesStrategy
#ScalingSales
Addressing underperformance early is not harsh.
It is what you owe the person and the team.
Why do you wait?
•You tell yourself they just need a bit more time.
•You hope it will sort itself out on its own.
•You don’t want to start an uncomfortable conversation.
What happens when you don’t address it:
• Your best sales people get frustrated and quietly disengage.
• The standard shifts down, because what you tolerate becomes normal.
• The person who is struggling repeats the same habits until they are harder to change.
What happens when you address it early:
• You give the person a real opportunity to improve, with clear expectations and support.
• You model that feedback is normal, which makes it easier to have other performance conversations on the team.
• You catch system issues (territory, tools, training) sooner, because the conversation forces you to look beyond the performance.
Addressing underperformance early is not harsh.
It is how you protect both the person and the team.
If your top two reps left tomorrow, what happens to your number?
Most sales leaders know the answer.
They just don’t like saying it out loud.
If most of your revenue comes from 2–3 people, you don’t have a sales team.
That’s a concentration risk dressed up as performance.
Your revenue looks strong
but it’s standing on a very narrow foundation.
And the moment one of them leaves,
your number drops with them.
That’s what fragile revenue looks like.
@markminervini Continue your great work of showing up for your audience! You are a big source of inspiration to me and my family. And yes too many hide behind a social media handle.