Brian O'Neill

Global CX Professional

[Brian O'Neill @bponeill]

@Sonos serious question - what is the actual percentage for successfully connecting to your system when opening the app? My experience is less than 25% - reboot . . . restart . . . re-WiFi. It’s not an optimal CX.

[Brian O'Neill @bponeill]

@pheaglescentral “Never argue with an idiot. They will drag you down to their level and beat you with experience." ~ Mark Twain

[Brian O'Neill @bponeill]

@Dan366Sports It’s been a joy following you. Seriously, I’ve never seen anyone who professes to be an expert so woefully bad at their chosen field. Oh, and your sardonic (you can Google it) attempt at sarcasm borders on irony (you can Google it) given how laughable it is.

[Brian O'Neill @bponeill]

Check out my latest article: The Gift(s) of Leadership https://t.co/7ZmAqhVE5p via @LinkedIn

[Brian O'Neill @bponeill]

I don’t post often, but watching The Showdown on TNT #TheShowdown and want to make @McIlroyRory and @scottscheffler aware there is a better approach for your creatine regime that avoids 20 g/day. Time to micro-dose with better efficacy and uptake - go to https://t.co/HAM6OOXvgm

[Brian O'Neill @bponeill]

@Julian Curious - and apologies if I missed it, but what about the WHY? Isn’t that the ultimate point of differentiation that also drives the employee engagement / experience (EX)? The classic example of Apple vs. Dell comes to mind.

[Brian O'Neill @bponeill]

The last piece of our move from Jax to Nashville:

https://t.co/mWVDRJUWtx

[Brian O'Neill @bponeill]

@JAXairport it appears you’ve given up . . . No “temporary” signs - to be fair it has been at least 3-months. So, I thought I’d help . . . Apparently there are a few companies that claim to be able to fix escalators. Giddy up!

[Rob Mac @RMcElhenney]

🦅 @JasonKelce

[Brian O'Neill @bponeill]

@JAXairport curious as to how temporary is defined - 2/4/6/8 weeks? Asking for a friend.

[Brian O'Neill @bponeill]

Fun times to be had by all - swing by and say hello! https://t.co/EzMHVoYI54

[Brian O'Neill @bponeill]

Thrilled to be part of Numerated and continue to drive greater experiences for our FI clients and the businesses that benefit from our lending solutions. @DOMonthebay @mickgoldwasser https://t.co/4DnnIa138R

[Brian O'Neill @bponeill]

Excited to play a part in delivering such consistently excellent content. Thanks @DomNicastro ! https://t.co/ei8ePD5270

[Mike Flynn @MFlynnGT]

I’ve never made a political social media post in my life, and I’m 100% comfortable posting this. It’s not political. I’m posting it because my wife is a teacher. And because we have 2 school-aged kids. And because I’m proud to work with @CoachBrentKey and call him a friend.

[Jeff Sheehan Author | Mktg Consultant | Speaker @jeffsheehan]

Lighting The Way: Rethinking CX Leadership By Jeb Dasteel
@jdasteel & Brian O'Neill @bponeill Via @cmswire https://t.co/Jm8uESFu9V #marketing #CX #CXLeadership

[Brian O'Neill @bponeill]

Looking to solve the source of a toxic culture? Take 3-minutes to learn how incivility (not listening, not communicating, not being empathetic, and just being rude) impacts the full breadth of your team. Authentic leaders listen, reinforce, lift-up and in…https://t.co/c0CoyvbQ5r

[Brian O'Neill @bponeill]

Thrilled to roll-out this article with @jdasteel and with help from so many of you in your survey participation. This is not just for CX leaders, but for those that truly value the importance of CX and the role it plays in the suc…https://t.co/yBE3j9HNoy https://t.co/OebEHCILCE

[Brian O'Neill @bponeill]

@mrpope5 @kollin_with_a_k @markschlereth @DrewScarpa I hope not . . . but I get it. I wish the best and happy for Big Red - he's the absolute best.

[Brian O'Neill @bponeill]

@Look_here_bub @dwill104 @markschlereth @DrewScarpa Hard to argue, but that's joy of life. Embracing, sharing and enjoying different opinions. Happy for Big Red - I'd sum up the second half as his best coaching ever.

[Brian O'Neill @bponeill]

@KC_Tigerfan13 @kollin_with_a_k @markschlereth @DrewScarpa You won. It's an imperfect game with imperfect outcomes, and you've already had your parade and I'm thrilled for Big Red. I'll never understand the need for name calling - wish you and the Chiefs the best.